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Hyatt Outlet Manager in MUMBAI, India

Description:

Operational

  • Ensures that brand standards have been implemented.

  • Responds to the results of the brand standard Audit and ensures that the relevant changes are implemented.

  • Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

  • Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

  • Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.

  • Monitors service and food and beverage standards in the Outlet; works with the Assistant Outlet Managers and Chef de Cuisines to take corrective actions where necessary.

  • Conducts frequent and thorough inspections together with the Chef de Cuisine of the Food and Beverage Outlet Operation.

  • Frequently verifies that only fresh products are used in food and beverage preparation.

  • Assists the Executive Chef/Chef de Cuisine with creative suggestions and ideas.

  • Conducts monthly inventory checks on all operating equipment and supplies.

  • Liaises with the Kitchen and Beverage Department on daily operations and quality control.

  • Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.

  • Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.

  • Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.

  • Works in a supportive and flexible manner with other departments in line with our purpose.

  • Support the hotels target for NPS and customerservice.

  • Ensure that the defined ISO standards are followed while on duty.

Personnel

  • Assists in the recruitment and selection of all Food and Beverage employees; follows the hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

  • Ensure the punctuality and appearance of all Food and Beverage employees in the Outlet, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

  • Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

  • Conducts annual Performance Development Discussions with employees and to support them in their professional development goals.

  • Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.

  • Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.

  • Prepares and posts the weekly work schedules, making sure that they reflect business needs and other key performance indicators.

  • Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

  • Support the implementation of our purpose, demonstrating and reinforcing Hyatt’s values, Hyatt regency guiding principle and leadership profile.

  • Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.

  • Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

  • Feedbacks the results of the Employee Engagement Survey and ensures that the relevant changes are implemented.

Other Duties

  • Attends and contributes to all training sessions and meetings as required.

  • Is knowledgeable in statutory legislation in employee and industrial relations.

  • Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.

  • Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.

  • Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.

  • Ensures high standards of personal grooming and hygiene standard.

  • Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

  • Carries out any other reasonable duties and responsibilities as assigned.

Qualifications:

-Hotel graduate with minimum 2 years experience as a Manager - Outlet or Assistant Manager - Outlet with large operations

Primary Location: IN-MH-Mumbai

Organization: Hyatt Regency Mumbai

Job Level: Full-time

Job: Bars/Restaurants/Outlets

Req ID: MUM000895

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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