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Hyatt Rooms Trainer in MUMBAI, India


• Assists the Training Manager with the compilation and implementation of all employee communications. • Ensures that all in-house rules and regulations are communicated to employees and implemented. • Markets the need for training programmes to others, identifying and communicating the value of training, exhibiting how training affects the bottom line. • Markets the Training function by regularly communicating the outcome of training initiatives.

• Assists to review the progress of the Rooms Division Training Plan and make recommendations where necessary.

• Assists Heads of Department in identifying training needs within each department. • Assists to coordinate and monitor the hotel's Training Plan and Calendar. • Assist to coordinate the compilation and review of the hotel's Departmental Operations Manuals. • Assists to monitor of departmental standards as defined in the Departmental Operations Manual. • Assists to ensure the security and maintenance of the hotel's Training Room, Training Equipment and Materials. • Advises the Training Manager of any new support material that would be beneficial to the hotel. • Assists in the development of School of Hospitality. • Assists in the maintenance and record-keeping of School of Hospitality. • Assists to ensure that the recommended qu­­ota of Departmental Trainers is trained for each department. • Assists to plan, implement and monitor, in conjunction with other members of the Human Resources Division both General/Core and Management Training. • Assists to implement and monitor the company's training materials, including Training For Your Future, Leadership Series, Harvard ManageMentor and other e-learning initiatives. • Monitors the performance of the Trainees ensuring they are developed to their maximum potential and efficiency. • Ensure that brand standards have been implemented • Respond to the results of the Brand Standard Audit and ensure that the relevant changes are implemented. • Works in a supportive and flexible manner with other departments in line with our purpose. • Support the hotels target for NPS and customer service. • Ensure that the defined ISO standards are followed while on duty.

Degree/ Diploma in any relevant field

2-3 years experience into Rooms Training

Primary Location: IN-MH-Mumbai
Organization: Hyatt Regency Mumbai
Job Level: Full-time
Job: Front Office
Req ID: MUM000711

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