Hyatt Team Leader - Front Office in MUMBAI, India
· Assists to maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. · Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. · Ensures that hotel, company and local rules, policies and regulations relating to money handling are adhered to, including the timely and accurate reporting of information. · Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times · Ensures the strict control of room keys. · Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to. · Coordinates all Repair and Maintenance and reports maintenance job orders. · Understands rate structure and promotional rates available. · Understands the sequence of duties related to VIP Guests. · Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented. · Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. · Works in a supportive and flexible manner with other departments in line with our purpose. · Ensure that brand standards have been implemented · Respond to the results of the Brand Standard Audit and ensure that the relevant changes are implemented. · Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. · Ensures that all guest details are entered correctly in accordance with the principles of clean data. · Support the hotels target for NPS and customer service. · Ensure that the defined ISO standards are followed while on duty.
Ideally with a relevant degree or diploma in Hospitality or Tourism management.
Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.
Primary Location: IN-MH-Mumbai
Organization: Hyatt Regency Mumbai
Job Level: Full-time
Job: Front Office
Req ID: MUM000742
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.