Hyatt Front Desk Supervisor in NASHVILLE, Tennessee
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.
_Essential Functions _ * Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day * Create memorable experiences with a warm, welcoming personality that can relate to guests and associates * Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty * Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home * Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met * Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency
_Qualifications _ * Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! * Experience. Previous experience passionately providing service to others and assisting them with cash transactions. * People Person. The best part of serving others is creating experiences for them that go beyond the expected. * Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing * A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
_Property Introduction_ There’s no place like Nashville, the perennial Southern crossroads that refuses to be typecast. And at the heart of this little big town’s explosive growth, our luxury boutique hotel in The Gulch is the place to be. Sharing the block with beloved bluegrass and roots music icon The Station Inn, Thompson Hotels celebrates this city’s creative spirit, with Nashville’s own Hastings Architecture Associates and Executive Chef Nathan Duensing weaving an energetic new neighborhood luxury hotel destination into the local fabric.Join us on the rooftop bar for porch sippin’ cocktails, twenty regional brews and spectacular views from downtown Nashville to SoBro. Then head down to Marsh House restaurant for a seafood-focused, Gulf-to-Gulch take on Southern cooking, driven by the bounty of our local farmers and makers.
Primary Location: US-TN-Nashville
Organization: Thompson Nashville
Pay Basis: Hourly
Job Level: Full-time
Job: Front Office
Req ID: NAS000379
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.