• "I feel like I am included, like I am part of something bigger, a small brick in a large wall, but a wall that means something."

    Alina, Room Attendant | Park Hyatt Chicago, Chicago, IL, USA

  • "Being part of Hyatt has been a tremendous opportunity to explore my passion for design. In working alongside my talented colleagues throughout the world, I truly feel part of a larger global family."

    Marisol, Design Manager | Hyatt Hotels Corporation, Chicago, IL, USA

  • "Hyatt gives me the ability to grow amongst a team that encourages me to be the best version of myself and to never stop improving."

    Kayla-jean, Social Media Manager | Grand Hyatt Kauai Resort and Spa, Koloa, HI, USA

  • "Hyatt is my second family. We are all treating each other with respect as we treat our favorite relatives. I am also happy to be working in a professional working environment which supports my needs providing a comfortable home away from home…"

    Hikmet, Team Leader (Food & Beverage) | Grand Hyatt Istanbul, Istanbul, Turkey

  • "I love working with people, both externally and internally. At Hyatt, I believe our authentic hospitality makes people’s life different."

    Benjamin (小洋), Assistant Manager – Bell Service (行李部- 副理) | Grand Hyatt Beijing, Beijing, China

  • "I like working at Hyatt, because I can be myself and creative. I like the familiar atmosphere. My lobby is my living room."

    Sandra, Chef Concierge | Hyatt Regency Dusseldorf, Dusseldorf, Germany

  • "Hyatt provides me with the ongoing training and resources to translate your meeting experience aspirations into an artfully crafted blueprint."

    Jamie, Catering/Convention Services Manager | Hyatt Regency Coconut Point Resort & Spa, Bonita Springs, FL, USA

Find Your Place at Hyatt

Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a company that has spent 61 years building families - valuing respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

Hyatt Guest Service Lead in NASHVILLE, Tennessee

Description:
Hyatt Hospitality Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. HYATT house, a new kind of Hyatt where the style's relaxed, and the standards are anything but. HYATT house has reinvented the all-suites hotel with new design and amenities more in step with today's traveler is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

The Guest Service Lead**creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. The Guest Service Lead is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy.

  • First contact for guest concerns
  • Each hotel to set specific options for service recovery
  • Training of all new Guest Service Agents
  • Conduct huddles to ensure clear communication of the day’s events to all Guest Service Agents
  • Guest Market inventory and ordering
  • Conduct property tours for new hires and clients as necessary to assist the Sales department
  • Oversee group reservations to ensure that they are pre-assigned and pre-keyed
  • Walk through of public areas and kitchen with follow up report/checklist to management
  • Act as Manager on Duty in the absence of management
  • Inventory control of Front Office supplies
  • City Ledger follow up notices
  • Expedia/hotels.com billing

Our successful Guest Service Lead demonstrates attributes of a great host by being aware and attentive to our guest's needs. In addition they create conversations and share a moment thereby making a real connection with our guests.

Qualifications:
* High School Diploma or GED * At least six months experience as a Guest Service Agent at Hyatt House preferred * Previous supervisory experience preferred * Completion of all First Place Training Modules * Schedule flexibility - must be able to work any shift * Outstanding customer service skills * Ability to work well with other associates * A desire and the ability to grow into a management role is preferred At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Primary Location: US-TN-Nashville
Organization: Hyatt House Nashville at Vanderbilt
Pay Basis: Hourly
Job Level: Full-time
Job: Guest Services
Req ID: NAS000405

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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