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Hyatt Guest Services Internship - Spring 2020 in NEW ORLEANS, Louisiana

Description:
The four diamond, luxury Hyatt Regency New Orleans (1,193-room and 200,000 sq. ft. of meeting space) is seeking a Guest Relations Intern to start their career in hospitality.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Guest Relations Intern will be part of our Front Office Operations Team. In this role, you will be responsible for providing excellent service to our hotel guests and making guest experience management a priority for every department. The intern will begin this rotation as the Guest Lobby Ambassador, where they will have the opportunity to create memorable interactions with guests. This person must be proactive with guests to answer questions and be flexible in solving guest situations and for handling guest concerns and introducing services at Hyatt Regency New Orleans. You will have a comprehensive training of all aspects of operations to be able to guide guests and solve problems. The rotation will conclude in our Hotel’s Regency Club Lounge. In this role, the intern will create a special and personalized experience for our VIP guests.

This is a seasonal/temporary internship for the Spring Semester (January-May2020)

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

What’s in it for YOU?

  • Tuition Reimbursement after 90 days of employment

  • Lunch & Learn with a Hotel leader during your internship

  • /Select your own mentor from a pool of our leaders/

  • Rotation to at least one other position during your internship

  • Hands on training in large, convention hotel setting

Qualifications:

  • Current College or University Student (Sophomore or above with 2.5 minimum GPA)

  • You are available for a minimum of 4 months and able to start in January 2020;

  • Flexible schedule including AM or PM shifts, weekends, and holidays

  • Must be able to work at least 20 hours per week

  • Ability to lift a moderate amount of weight

  • Great attitude and open mind to learning all aspects of the department

  • Completion of one project during internship

  • Compute bills and accept payments, verify cash and credit cards presented by guests

  • Review SOP’s for the room service and increase efficiency and productivity of the department

  • You are motivated and eager to start!

Primary Location: US-LA-New Orleans
Organization: Hyatt Regency New Orleans
Pay Basis: Hourly
Job Level: Part-time
Job: Front Office
Req ID: NEW009109

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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