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Hyatt Information Technology Analyst in NEW ORLEANS, Louisiana

Description:
The Information Technology Analyst is responsible for providing technical support to hotel guests, associates and management to assist them in utilizing Hyatt technology to achieve their goals. This role also installs and maintains hotel IT hardware and software in accordance with Hyatt standards. The role utilizes defined processes, procedures and protocols to uphold the security, structure and integrity of hotel networks and systems. In addition, the role performs required IT maintenance and upgrades with minimal disruption to hotel operations, and maintains proper backups for supported systems.

This role focuses on the day-to-day availability and functionality of IT systems in the hotel and resolves standard user issues.

The Information Technology Analyst reports to the Information Technology Manager.This position is responsible for onsite IT support of one hotel property.

Qualifications:

  • 2 years IT Help Desk or similar systems support experience
  • Hotel or related experience is preferred
  • 4 year college degree from accredited university
  • Microsoft Certified Systems Engineer certification preferred
  • Computer Skills: Access Control: Develop and use access controls to prevent unauthorized access, modification, disclosure, misuse, manipulation, or destruction of systems, networks, applications and data Compliance Management: Plan, assess, monitor, deploy and report the state of compliance and any required mitigation and remediation activities (e.g., PCI, SOX, Data Privacy, etc.) Help Desk Support: Provide timely technical support to users, restore service and/or identify and resolve problems Monitoring: Provide regular monitoring of platform and system activities, isolating problems and determining their cause
  • Service oriented style with professional presentation skills
  • A true desire to satisfy the needs of others in a fast-paced environment.
  • Refined verbal communication skills
  • Must be able to work a flexible schedule, including weekends and holidays

    Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Primary Location: US-LA-New Orleans
Organization: Hyatt Regency New Orleans
Pay Basis: Hourly
Job Level: Full-time
Job: Technology
Req ID: NEW008749

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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