Hyatt Jobs

  • "I feel like I am included, like I am part of something bigger, a small brick in a large wall, but a wall that means something."

    Alina, Room Attendant | Park Hyatt Chicago, Chicago, IL, USA

  • "Being part of Hyatt has been a tremendous opportunity to explore my passion for design. In working alongside my talented colleagues throughout the world, I truly feel part of a larger global family."

    Marisol, Design Manager | Hyatt Hotels Corporation, Chicago, IL, USA

  • "Hyatt gives me the ability to grow amongst a team that encourages me to be the best version of myself and to never stop improving."

    Kayla-jean, Social Media Manager | Grand Hyatt Kauai Resort and Spa, Koloa, HI, USA

  • "Hyatt is my second family. We are all treating each other with respect as we treat our favorite relatives. I am also happy to be working in a professional working environment which supports my needs providing a comfortable home away from home…"

    Hikmet, Team Leader (Food & Beverage) | Grand Hyatt Istanbul, Istanbul, Turkey

  • "I love working with people, both externally and internally. At Hyatt, I believe our authentic hospitality makes people’s life different."

    Benjamin (小洋), Assistant Manager – Bell Service (行李部- 副理) | Grand Hyatt Beijing, Beijing, China

  • "I like working at Hyatt, because I can be myself and creative. I like the familiar atmosphere. My lobby is my living room."

    Sandra, Chef Concierge | Hyatt Regency Dusseldorf, Dusseldorf, Germany

  • "Hyatt provides me with the ongoing training and resources to translate your meeting experience aspirations into an artfully crafted blueprint."

    Jamie, Catering/Convention Services Manager | Hyatt Regency Coconut Point Resort & Spa, Bonita Springs, FL, USA

Find Your Place at Hyatt

Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a company that has spent 61 years building families - valuing respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

Job Information

Hyatt Front Office Manager in NEW YORK CITY, New York

Description:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Front Office Manager is responsible for all duties of the front desk operation including, staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and offer exceptional leadership. In addition to leading Front Office and Guest Services operations, the selected candidate will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include: * Responsible for short and long term planning and the management of the Hotel's Front Office operations * Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans * Maintain guest room inventory * Coach and counsel employees to reflect Hyatt Service Standards and Procedures * Ensure all operations and cash handling are handled per Hotel policy and procedure * Maintain excellent communication with all Hotel departments * Maintain information on rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas * Analyze, investigate, and resolve guest complaints Hyatt Centric Times Square, is the perfect urban getaway, located in the heart of New York City. At Hyatt Centric Times Square, we’re passionate about helping guests discover New York City like an in-the-know local.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Hyatt Hotels and Resorts offers a competitive benefits package which includes: • Complimentary and discount room stays at other Hyatt Hotels and Resorts • An extensive global network of advancement opportunities • Competitive medical, dental and vision options • Pre-tax commuter benefit • 401k Retirement • Fitness, mobile service and various other discounts are available to Team members

Qualifications:
* 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt) * Service oriented style with professional presentations skills * Hotel/Hospitality degree an asset * High energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line * Clear concise written and verbal communication skills in English * Must be proficient in Microsoft Word and Excel * Must have excellent organizational, interpersonal and administrative skills

Primary Location: US-NY-New York City
Organization: Hyatt Centric Times Square New York
Pay Basis: Yearly
Job Level: Full-time
Job: Front Office
Req ID: NEW008291

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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