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Hyatt Front Office Manager in NEW YORK CITY, New York

Description:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Front Office Manager is responsible for all duties of the front desk operation including, staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and offer exceptional leadership. In addition to leading Front Office and Guest Services operations, the selected candidate will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include: * Responsible for short and long term planning and the management of the Hotel's Front Office operations

  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

  • Maintain guest room inventory

  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures

  • Ensure all operations and cash handling are handled per Hotel policy and procedure

  • Maintain excellent communication with all Hotel departments

  • Maintain information on rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas

  • Analyze, investigate, and resolve guest complaints

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Connected to the majesty and convenience of Grand Central Terminal, Grand Hyatt New York is the quintessential New York City hub, for exceptional dining, shopping and can’t-miss attractions.

This is not your typical career opportunity. This is the Hyatt Touch.

Hyatt Hotels and Resorts offers a competitive benefits package which includes: • Complimentary and discount room stays at other Hyatt Hotels and Resorts • An extensive global network of advancement opportunities • Competitive medical, dental and vision options • Pre-tax commuter benefit • 401k Retirement • Fitness, mobile service and various other discounts are available to Team members * *

Qualifications:

  • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)

  • Service oriented style with professional presentations skills

  • Hotel/Hospitality degree an asset

  • High energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

  • Clear concise written and verbal communication skills in English

  • Must be proficient in Microsoft Word and Excel

  • Must have excellent organizational, interpersonal and administrative skills

Primary Location: US-NY-New York City
Organization: Grand Hyatt New York
Pay Basis: Yearly
Job Level: Full-time
Job: Front Office
Req ID: NEW008989

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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