Hyatt Sales Manager in NEW YORK CITY, New York
*Job Overview: *Develop and implement successful marketing and sales solicitation activities to secure new business from specified market segments. Maintain existing business clientele relationships, ensuring maximum profitability for the hotel and quality service for our guests.
Essential Job Functions: * Always treat guests with courtesy and respect in a variety of situations. * Honesty & Integrity. * To be mindful of the importance of personal hygiene and grooming. * Adhere to hotel Health and Safety guidelines. * Ability to work under pressure and in a fast paced environment. * Assist Director of Sales and sales team to drive awareness, secure key target accounts and generate new business opportunities to position the property as a “premier lifestyle hotel” in the marketplace. * Demonstrate expert knowledge and “book of business” in the specific market segments, specifically Group, Corporate and Leisure (SMERF). * Assist Director of Sales in the establishment of annual sales goals, preparation of budget and marketing plan and meet or exceed the annual sales goals, including sales activity production guidelines. * Develop expert knowledge of the hotel’s product positioning in marketplace, seasonality, pricing strategies and master the competitive advantages to the hotel’s primary/aspirational competitive sets. * Adhere to the hotel’s sales guideline and room revenue budget to book profitable business corresponding to the hotel’s revenue strategy and during designated need periods. * Demonstrate strong sales knowledge and stellar account management including prospecting, negotiating, closing sales techniques while conducting outside sales calls, site inspections, tradeshow, events and presentations. * Demonstrate expert knowledge throughout RFP season adhering to rate guidelines and utilizing business intelligence tools/systems to identify new business opportunities via accounts and agencies to drive revenue. * Comply with company sales reporting standards using Opera, and all other company sales, reservation, distribution systems. Prepare pre-trip and post-trip reporting of any travel and tradeshow related activities. * Participate in sales department and revenue and strategy meetings. * Demonstrate strong negotiating skills in a professional, business-like manner to maximize profitability of hotel’s performance. * Develop, implement and execute sales strategies in a quarterly action plans to impact existing key accounts, target accounts and the development of new business opportunities within assigned market segments. * Identify and qualify the market for major room night demand generators, developing effective strategies with the Director of Sales & Marketing consistent with the hotel’s sales and marketing plan. * Cultivate authentic business relationships and identify new business opportunities in backyard and feeder markets to maintain a competitive edge. * Act as a strong and reliable resource for the Director of Sales & Marketing and sales team in suggesting strategies and tactics for respective markets in the annual business plan. * Demonstrate leadership in timely execution of specific assignments. * Develop professional selling skills through participation in prescribed training programs as directed. * Maintain positive relations and high visibility in relative business organizations such as HSMAI, CVB, NYCBTA and local associations. * Maintain realistic working relationships with competitive sales representatives in primary and aspirational sets to ensure referrals and co-op bidding.
Qualifications/Skills: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation. Essential: 1. Minimum two years sales management experience in a lifestyle/luxury boutique hotel. 2. General knowledge of travel industry, current market trends and economic factors affecting supply and demand. 3. Skilled in development of cultivating authentic business relationships and delivery of sales presentations. 4. Ability to interact with internal and external customers and staff, collect accurate information and to resolve conflicts using solution oriented skills. 5. Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. 6. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. 7. Ability to accurately compute and manipulate mathematical calculations. 8. 4-year College Degree- Hospitality or relevant field preferred. 9. Punctuality and regular and reliable attendance. 10. Ability to work flexible schedules to include AM, PM and/or weekends to host client entertainment and FAM trips. 11. Computer knowledge in Windows program and previous experience with PMS, preferably Opera. 12. Genuine Interpersonal skills and the ability to work well with co-workers and the public. Desirable: 1. Proven Track Record of Account Development. 2. Proven Track Record of Account Penetration. 3. Group Sales Experience and Ability to handle group initiation to confirmation to final execution.
Essential Physical Abilities: * Endure various physical movements throughout the work areas, such as reaching, bending and stooping. * Repetitive hand motion (typing) for extended periods of time.
Primary Location: US-NY-New York City
Organization: Park South Hotel
Pay Basis: Yearly
Job Level: Full-time
Req ID: NEW008225
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.