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Hyatt Housekeeping Supervisor in OVERLAND PARK, Kansas

Description:
Summary

Position Summary:

The purpose of this job is to supervise Room Attendants and inspect hotel guestrooms, bathrooms, corridors, and lobbies.

Essential Functions:

* Provide the highest quality of service to the guest at all times. * Assign work to Room Attendants and train personnel in housekeeping duties; may perform cleaning duties. * Post room occupancy records. * Adjust guests’ complaints regarding housekeeping service or equipment. * Write requisitions for room supplies and furniture renovation or replacements. * Examine carpets, drapes and furniture for stains, damage, or wear. * Check and count linens and supplies. Aid in budget control through supervision of employees’ use of linen, supplies and equipment. * Record inspection results and notifies cleaning personnel of inadequacies. * Communicate with other hotel departments regarding problems which need their attention. * Ensure key control policies. * Take the initiative to greet guests in a friendly and warm manner. * Other duties as assigned.

Qualifications:

Communication

Provide assistance to coworkers, ensuring they understand their tasks.

Speak to guests and co-workers using clear, appropriate and professional language.

Bi-lingual skills preferred

Physical Tasks

Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Stand, sit, or walk for an extended period of time or for an entire work shift.

Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met.

Interpersonal Skills

  • Diversity Relations
  • Commitment to exceptional guest service
  • Team Work
  • Interpersonal Skills

Personal Attributes

  • Dependability
  • Presentation
  • Safety Orientation
  • Integrity
  • Great positive attitude

Education:
High School Diploma/GED equivalent

Primary Location: US-KS-Overland Park
Organization: Hyatt Place Kansas City/Overland Park/Convention Center
Pay Basis: Hourly
Job Level: Full-time
Job: Guest Service Operations
Req ID: OVE000274

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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