Hyatt Event Services Manager in PAPAGAYO, Costa Rica
Effectively and proactively monitors the daily functions of the Events Department. This is including providing support and guidance to the banquet team, The Catering and Convention Services team, the Convention Services floor department and Banquet Beverage. This also includes working and communicating closely with all hotel departments and to ensure a successful and effective event resulting in a positive guest experience. As Event Services Manager, you will: •Supports and Manages the Banquet Department while working closely with the Food and Beverage Manager and other hotel departments. Leadership responsibilities may also include Convention Services, Set Up and Banquet Beverage. •Supervise, Empower, Lead, Coach and Motivate the Banquet team including the Assistant Manager, Team Leaders, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement •Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. •Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications •Responsible for proactively reviewing staffing and equipment needs •Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage •Responsible for maintaining a high energy, positive, professional appearance •Responsible for developing innovative and creative décor for Banquet function space •Responsible for short and long term banquet functions in the front and back of the house •Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement. •Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions. •Performing daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards •Ability to develop ideas for special events and holiday functions Event Services Manager are an integral part of the hotel's overall Food and Beverage team. Your colleagues will work along with the Restaurant Manager and Chief Steward to ensure a successful Food & Beverage Team. Experience in the previous mentioned areas will guide you to the next step in your career path as an Assistant Food & Beverage Director. Hyatt Hotels & Resorts believes in strong commitment to promotion from within. Begin your career today as the Event Services Manager and find yourself as the Assistant Food & Beverage Director within a few years. Three quarters of Hyatt's management staff is promoted from within, just about all of our function heads are promoted internally as well. The statistics are there; make it your next step! Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards...whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you.
Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule •A true desire to understand and anticipate the needs of others in a fast paced environment •Refined verbal and written communication skills •Must be proficient in general computer knowledge •Candidates should be extremely creative, innovative, detail oriented and organized •Hotel experience and a thorough understanding of all levels of banquet service •Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service
Primary Location: CR-Papagayo
Organization: Andaz Papagayo
Job Level: Full-time
Req ID: PAP000162