Hyatt Night Audit - Part -Time in PARK CITY, Utah
Focused on the effortless and seamless movement of guests in and out of the facilities and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our guests from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast-paced environment. * Accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential, ensuring all necessary reports and forms are completed daily. * Completion of all night audit duties and procedures, including but not limited to, posting of F&B charges, room charges, review and verification of revenues, guest/group account receivables and ledger accounts. * Responsible for welcoming guests and accurately verifying all information during the check-in and check-out process including, but not limited to: proper public relations techniques, a courteously and professionally attitude and tone, identification and credit input and ensuring all posting, cash transactions, account settlements and deposits are handled correctly. * Responsible for promoting the product and services, promotional programs, point of sales materials and merchandising activities to the targeted customer/guest group. * Review expected arrivals, no-shows, owners and VIP guests to ensure that they are pre-registered, assigned/blocked properly and other departments are notified of room assignment, modifications and special requests. Review the daily room availability, restrictions and logs. Check status of departures on a daily basis. Relay all pertinent information to colleague, supervisors and other organizational departments as necessary. * Perform clerical duties such as typing correspondence, filing, package receipt and delivery and answering phones. Ensure messages and faxes are handled correctly and proficiently.
High school or equivalent education required, Bachelor's Degree preferred. No licenses or Certifications applicable. Must possess sufficient relevant experience to perform the tasks assigned. Prefer at least two years of hospitality or related experience. * Excellent Communications Skills, both written and verbal, are essential. Must be able to speak, read, write and understand all languages applicable to the job. * Ability to solve problems and deal with a variety of options in varying situations.The environment is dynamic and always changing. The ability to cope and thrive in a changing environment is essential. * Must be positive and enthusiastic. Grumpy, despondent, and/or ill- or short-tempered people need not apply. * Must possess the ability to work as part of a team and be able to work well with others. * Must possess moderate to advanced computer skills, including, but not limited to knowledge of: Microsoft Office Applications such as Outlook, Word and Excel. * Must have the ability to follow direction and a willingness to learn.
Primary Location: US-UT-Park City
Organization: Newpark Resort
Pay Basis: Hourly
Job Level: Part-time
Job: Front Office
Req ID: PAR004441
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.