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Hyatt GSO-Spa in PHU QUOC, Vietnam

§ Provides exceptional services to guests and internal customers in other department at all time to maintain positive interactions with good working relationships

§ Maintains accurate records of members and guests

§ Be responsible for the cleanliness and order of the reception area and filling system

§ Ensures that status of lockers are constantly updated

§ Ensures that all treatments are properly recorded and allocated

§ Ensure that all shifts are properly recorded in the reservations sheet

§ Adheres to the proper procedures of membership enrolment

§ Reorders spa supplies to maintain adequate par-stock for smooth spa operations

§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily

§ Controls and accounts for all transactions at the reception area according to current accounting procedures

§ Ensures at all times a high standard of welcome greeting and hospitality to all

§ Conducts tours of the Spa facilities with all potential members and Guests

§ Forwards any membership inquiries to the Spa Manager

§ Understands and strictly adheres to Rules and Regulations established and the Hotel’s policies concerning fire, hygiene and health and safety

§ Attends training sessions and meetings as and when required

§ Carries out any other reasonable duties and responsibilities as assigned

-1 year experience the same position - English fluently

Primary Location: VN-Kien Giang-Phu Quoc
Organization: Nam Nghi Resort Phu Quoc
Job Level: Full-time
Job: Administrative
Req ID: PHU000189

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