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Hyatt Team Leader-Spa in PHU QUOC, Vietnam

§ Provides and ensure Spa therapists provides exceptional services to guests and internal customers in other department at all time to maintain positive interactions with good working relationships § Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily

§ Coordinates all therapist training and development programs, ensuring the correct standards are followed

§ Assist in maintaining records of all treatment reservations and to oversee all spa reservations to ensure the level of professionalism is maintained

§ Oversees the spa operations and ensures the required level of professionalism is maintained at all times

§ Gives feedback and communicates with the Spa Manager regarding the decoration, rearrangement of equipment and any other aesthetic arrangements

§ Assists in product inventory and re orders

§ Ensures minimal wastage of spa products and correct amount of products are used to control the cost

§ Ensures maintenance and cleanliness of the treatment rooms and other guest facilities

§ Assist in preparing associate roster with regards to peak/low periods in accordance with the recognised standards of operation as highlighted in the department operation manual

§ Maintains careful and diligent security control of the total Spa and surrounding public areas with regards to the persons and property therein

§ Ensures that all Therapist reports for duty punctually and are correctly attired at all times

§ Orientates new associates and conduct training courses for newly hires and existing associates

§ Understands and strictly adheres to Rules and Regulations established and the Hotel’s policies concerning fire, hygiene and health and safety.

§ Attends training sessions and meetings as and when required

§ Carries out any other reasonable duties and responsibilities as assigned

-2 years experience - English fluently

Primary Location: VN-Kien Giang-Phu Quoc
Organization: Nam Nghi Resort Phu Quoc
Job Level: Full-time
Job: Spa Fitness and Wellness
Req ID: PHU000190

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