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Hyatt Team Leader-Spa in PHU QUOC, Vietnam

Description:
§ Provides and ensure Spa therapists provides exceptional services to guests and internal customers in other department at all time to maintain positive interactions with good working relationships § Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily

§ Coordinates all therapist training and development programs, ensuring the correct standards are followed

§ Assist in maintaining records of all treatment reservations and to oversee all spa reservations to ensure the level of professionalism is maintained

§ Oversees the spa operations and ensures the required level of professionalism is maintained at all times

§ Gives feedback and communicates with the Spa Manager regarding the decoration, rearrangement of equipment and any other aesthetic arrangements

§ Assists in product inventory and re orders

§ Ensures minimal wastage of spa products and correct amount of products are used to control the cost

§ Ensures maintenance and cleanliness of the treatment rooms and other guest facilities

§ Assist in preparing associate roster with regards to peak/low periods in accordance with the recognised standards of operation as highlighted in the department operation manual

§ Maintains careful and diligent security control of the total Spa and surrounding public areas with regards to the persons and property therein

§ Ensures that all Therapist reports for duty punctually and are correctly attired at all times

§ Orientates new associates and conduct training courses for newly hires and existing associates

§ Understands and strictly adheres to Rules and Regulations established and the Hotel’s policies concerning fire, hygiene and health and safety.

§ Attends training sessions and meetings as and when required

§ Carries out any other reasonable duties and responsibilities as assigned

Qualifications:
-2 years experience - English fluently

Primary Location: VN-Kien Giang-Phu Quoc
Organization: Nam Nghi Resort Phu Quoc
Job Level: Full-time
Job: Spa Fitness and Wellness
Req ID: PHU000190

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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