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Hyatt Host- Front Office (HP&HH SH Hongqiao CBD) in SHANGHAI, China

Description:

  • 遵循品牌承诺并始终提供优异的对客服务。Delivers the brand promise and provide exceptional guest service at all times.

  • 适时的为其他部门员工提供同样优质的服务。Provides excellent service to internal customers as appropriate.

  • 熟悉掌握酒店的产品知识及服务标准。Be familiar with the hotel’s products and services and policies.

  • 礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决。Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

  • 保持与顾客和同事的良好合作关系。Maintains positive guest and colleague interactions with good working relationships.

  • 经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

  • 确保客人信息的历史记录得到精确的维护,并提前对回头客进行入住登记。

Ensures that guest history records are accurately maintained and all repeat guests are pre-registered

Primary Location: CN-31-Shanghai

Organization: Hyatt Place

Job Level: Full-time

Job: Front Office

Req ID: SHA002509

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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