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Hyatt Hotel Manager-Guest Services in SHANGHAI, China

Description:
This position is responsible forhotel operation management, which mainly charge gallery operation, housekeeping department and engineering department.

Responsibility 1. Responsible for the reception and management of the hotel lobby, familiar with the functions of the front office, catering and banquet service facilities, and in good condition. 2. Supervised subordinates, delegated work tasks, clarified post responsibilities, and adjusted work deployment at any time. 3. Maintain good guest relations and handle guest complaints independently and effectively. 4. Assisted hotel manager to deal with emergencies. Post requirements 1. College degree or above. 2. Familiar with the operation and management of hotel front office, catering and banquet, with a strong sense of responsibility and professionalism. 3. Supervised the service quality standards and operation process standards of employees in each division of the front office, and comprehensively supervised the work of the front office. 4. Effectively implement and complete the monthly work plan formulated by the department.

Qualifications:
This position is responsible forhotel operation management, which mainly charge gallery operation, housekeeping department and engineering department.

Responsibility 1. Responsible for the reception and management of the hotel lobby, familiar with the functions of the front office, catering and banquet service facilities, and in good condition. 2. Supervised subordinates, delegated work tasks, clarified post responsibilities, and adjusted work deployment at any time. 3. Maintain good guest relations and handle guest complaints independently and effectively. 4. Assisted hotel manager to deal with emergencies. Post requirements 1. College degree or above. 2. Familiar with the operation and management of hotel front office, catering and banquet, with a strong sense of responsibility and professionalism. 3. Supervised the service quality standards and operation process standards of employees in each division of the front office, and comprehensively supervised the work of the front office. 4. Effectively implement and complete the monthly work plan formulated by the department.

Primary Location: CN-31-Shanghai
Organization: Hyatt Place Shanghai Tianshan Plaza
Job Level: Full-time
Job: Front Office
Req ID: SHA002264

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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