Hyatt Lead Host- FO (HP & HH SH Hongqiao CBD) in SHANGHAI, China
To ensure the smooth and efficient running of the Front Office Department within the Rooms Division.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
Maintains positive guest and colleague interactions with good working relationships.
Ensures all employees provide a courteous and professional service at all times.
Follows through closely all tasks that need to be attended to and ensure full completion by end of shift. Checks through for any outstanding matter and assumes full responsibility for uncompleted tasks.
Monitors rooms’ standards in general, working through the respective DepartmentHeadsto take corrective action where necessary.
Primary Location: CN-31-Shanghai
Organization: Hyatt Place
Job Level: Full-time
Job: Front Office
Req ID: SHA002510
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.