Hyatt Assistant Front Office Manager - Hyatt Regency Shenzhen Yantian in SHENZHEN, China
-Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
-Ensures all employees provide a courteous and professional service at all times. -Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times. -Assists in greeting and checking-in VIP and Long Stay guests. -Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. -Spends time in Front Office areas during peak periods to ensure that the area is managed well by the respective team and delivers the brand promise. -Maximises rooms’ sales and revenues for the hotel through appropriate yield management, up-selling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office employees. -Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager and other Assistant Managers - Front Office. -Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities. -Ensures that all V.I.P. and long stay guests are met on arrival by an Assistant Manager.
-Holds a diploma/degree in Hospitality or Tourism Management. -Well developed Communication and Customer Relations Skills. -Well developed Computer Skills particularly in the use of MS Office, email and Opera. -Good trainer, able to facilitate at all levels. -Comprehensive knowledge of business needs, financial reporting and productivity requirements -Minimum two to four years work experience as Assistant Front Office Manager in a hotel. -Essential knowledge of Travel and Hotel industry.
Primary Location: CN-44-Shenzhen
Organization: Hyatt Regency Shenzhen Yantian
Job Level: Full-time
Job: Front Office
Req ID: SHE001272
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.