Hyatt Laundry Manager - Hyatt Regency Shenzhen Yantian in SHENZHEN, China

Description:
-Ensures that all Laundry employees deliver the brand promise and provide exceptional guest service at all times. -Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

-Ensures that the Laundry operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.

-Controls the requisitioning, storage and careful usage of all operating equipment and supplies.

-Liaises with Housekeeping and other related departments on daily operations.

-Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure the proper maintenance of the outlet.

-Conducts annual Performance Development Discussions with Laundry employees, supports them in their professional development goals.

-Develops the skills and effectiveness of all Laundry employees through the appropriate training, coaching, and/or mentoring.

Qualifications:
-Holds a diploma/degree in Hospitality or Tourism Management. -Well developed Communication and Customer Relations Skills. -Well developed Computer Skills particularly in the use of MS Office and email. -Detailed knowledge of use of laundry equipment and supplies, cleaning agents and chemicals. -Effective trainer, able to design training materials and facilitate at all levels. -Comprehensive knowledge of business needs, financial reporting and productivity requirements. -Minimum two to four years work experience as Laundry or Housekeeping Manager. -Preferable knowledge of travel/hotel industry.

Primary Location: CN-44-Shenzhen
Organization: Hyatt Regency Shenzhen Yantian
Job Level: Full-time
Job: Housekeeping/Laundry
Req ID: SHE001271

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.