Hyatt Laundry Manager - Hyatt Regency Shenzhen Yantian in SHENZHEN, China
-Ensures that all Laundry employees deliver the brand promise and provide exceptional guest service at all times. -Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
-Ensures that the Laundry operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
-Controls the requisitioning, storage and careful usage of all operating equipment and supplies.
-Liaises with Housekeeping and other related departments on daily operations.
-Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure the proper maintenance of the outlet.
-Conducts annual Performance Development Discussions with Laundry employees, supports them in their professional development goals.
-Develops the skills and effectiveness of all Laundry employees through the appropriate training, coaching, and/or mentoring.
-Holds a diploma/degree in Hospitality or Tourism Management. -Well developed Communication and Customer Relations Skills. -Well developed Computer Skills particularly in the use of MS Office and email. -Detailed knowledge of use of laundry equipment and supplies, cleaning agents and chemicals. -Effective trainer, able to design training materials and facilitate at all levels. -Comprehensive knowledge of business needs, financial reporting and productivity requirements. -Minimum two to four years work experience as Laundry or Housekeeping Manager. -Preferable knowledge of travel/hotel industry.
Primary Location: CN-44-Shenzhen
Organization: Hyatt Regency Shenzhen Yantian
Job Level: Full-time
Req ID: SHE001271
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