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Hyatt Rooms Service Coach - Andaz Shenzhen Bay in SHENZHEN, China

Description:

Assist with the preparation of the training plan ensuring Divisional objectives are fully addressed

Assist the Department Heads in ensuring the training polices and procedures are being adhered and implemented within the department

Assist with managing and regularly reviewing the compilation and accuracy of the Departmental Operation Manuals, Job Task Lists and Task Breakdowns

Ensure an organized, up-to-date filing system is maintained for divisional training record

Assist to compile and distribute training attendance record of each departmental and submit to Learning & Development Department on a timely basis

Provide feedback to Managers for the hotel evaluation and appraisal processes

Encourage employees to actively enrol into all training activities and ensure pre / post-course assignments are completed in time

Conduct internal audit regularly as a resource of analysing departmental training needs

Qualifications:

Holds a diploma/degree in Hospitality or Tourism Management.

Well developed Communication and Customer Relations Skills.

Well developed Computer Skills particularly in the use of MS Office, email, Opera, SPRIT and basic systems interface.

Good trainer, able to facilitate at all levels.

Comprehensive knowledge of business needs, financial reporting and productivity requirements.

Minimum two years work experience as training officer or manager in an International hotel.

Essential knowledge of Travel and Hotel industry.

Primary Location: CN-44-Shenzhen

Organization: Andaz Shenzhen Bay

Job Level: Full-time

Job: Guest Service Operations

Req ID: SHE001752

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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