Hyatt Rooms Service Coach - Andaz Shenzhen Bay in SHENZHEN, China
Assist with the preparation of the training plan ensuring Divisional objectives are fully addressed
Assist the Department Heads in ensuring the training polices and procedures are being adhered and implemented within the department
Assist with managing and regularly reviewing the compilation and accuracy of the Departmental Operation Manuals, Job Task Lists and Task Breakdowns
Ensure an organized, up-to-date filing system is maintained for divisional training record
Assist to compile and distribute training attendance record of each departmental and submit to Learning & Development Department on a timely basis
Provide feedback to Managers for the hotel evaluation and appraisal processes
Encourage employees to actively enrol into all training activities and ensure pre / post-course assignments are completed in time
Conduct internal audit regularly as a resource of analysing departmental training needs
Holds a diploma/degree in Hospitality or Tourism Management.
Well developed Communication and Customer Relations Skills.
Well developed Computer Skills particularly in the use of MS Office, email, Opera, SPRIT and basic systems interface.
Good trainer, able to facilitate at all levels.
Comprehensive knowledge of business needs, financial reporting and productivity requirements.
Minimum two years work experience as training officer or manager in an International hotel.
Essential knowledge of Travel and Hotel industry.
Primary Location: CN-44-Shenzhen
Organization: Andaz Shenzhen Bay
Job Level: Full-time
Job: Guest Service Operations
Req ID: SHE001752
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