Hyatt Front Desk Agent in STOWE, Vermont
Job Overview The Front Desk Agent is to provide friendly, efficient registration and information to all guests, fellow employees, and visitors. In addition, provides sincere service through actions that display self-confidence, grace and courtesy to guests and colleagues.
Essential Functions * Checks guest in and out, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established * Communicates with all departments regarding in house and arriving VIP’s, and any special needs and requests * Maintains an up-to-date working knowledge of all resort amenities as well as any special events * Maximizes revenue and cash flow by promoting resort services, special hotel programs, packages and upgrades when appropriate. * Takes guest room reservations when needed and makes restaurant reservations as requested for internal and external guests * Interacts with resort staff in a professional manner, assisting other departments with necessary information * Is knowledgeable of all emergency procedures and Spruce Peak policies * Maintains house bank and handles all checks and cash according to Spruce Peak policies and procedures * Follows set procedures on posting charges, cashing checks, safe deposits, and refunds * Solicits guest feedback via guest comment cards and acknowledges guest preferences for future visits. * Answers the telephone in a professional manner and assists guests with any questions, directions to the property, etc. * Addresses all guest feedback with the utmost confidence, grace and concern for their satisfaction
* High school diploma or equivalent required, college degree preferred * Prior hotel or hospitality experience preferred * Excellent communication skills * Technical proficiency (basic computer applications) * Attention to detail * Customer service experience required * Strong organizational and time management discipline * Solid judgment and ability to resolve conflicts effectively * Ability to adapt to changing guest needs
Primary Location: US-Vermont-Stowe
Organization: Spruce Peak
Pay Basis: Hourly
Job Level: Full-time
Job: Guest Service Operations
Req ID: STO000091
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.