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Hyatt Housekeeping Supervisor in STOWE, Vermont

Job Overview: The Housekeeping Supervisor is responsible forassisting the Housekeeping Manager and Director of Housekeeping in the rooms cleaning process that meets all Spruce Peak standards. The Supervisor also works together with the Housekeeping Manager and the Director of Housekeeping in establishing standards of service and cleanliness and interprets these standards to employees through training and performance evaluations.*

* Essential Functions: * * * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards * Maintain complete knowledge of correct maintenance and use of equipment * Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day * Maintain positive guest relations at all times * Resolve guest complaints, ensuring guest satisfaction * Monitor and maintain cleanliness, sanitation and organization of assigned work areas * Inspect rooms cleaned by assigned Room Attendants

* High school diploma or equivalent * Prior hotel or hospitality experience preferred * Experience in high volume establishments * Attention to detail * Customer service experience * Operate effectively in stressful situations * Ability to multi-task * Ability to adapt to changing guest needs

Primary Location: US-Vermont-Stowe
Organization: Spruce Peak
Pay Basis: Hourly
Job Level: Full-time
Job: Housekeeping/Laundry
Req ID: STO000106

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.