Hyatt Spa Concierge in STOWE, Vermont
Job Overview: The Spa Concierge is to provide friendly, efficient registration and information to all guests, fellow associates, and visitors.In addition, provides sincere service through actions that display self-confidence, grace and courtesy to guests and colleagues.
Essential Functions: * Provides courteous, efficient service to all guests and spa visitors. * Greets guests upon arrival * Issues lockers, robes & slippers to guests, escorting each guest then to their lockers * Provides guests with a tour, explaining spa amenities offered and answering any questions the guest may have * Reviews and confirms guests’ appointments * Ensures guest satisfaction by maintaining a clean and safe facility * Restocks locker room supplies and amenities * Maintains an accurate supply list and inventory sheet * Maintains a clean and organized spa by monitoring the facilities regularly * Inspects locker rooms and cleans as needed * Reports any necessary repairs to Spa Manager/Spa Director * Assists in the efficient operation of the department * Records guests and members participation * Works closely with the department head and supervisors recommending program changes as necessary * Maintains an up to date working knowledge of all resort amenities as well as any special events * Maximizes revenue and cash flow by promoting resort services, special hotel and Spa programs, packages and upgrades when appropriate * Takes spa reservations for internal and external guests * Interacts with resort staff in a professional manner, assisting other departments with necessary information * Is knowledgeable of all emergency procedures and Resort policies * Communicates all pertinent information to the Spa Manager and Supervisors * Follows set procedures on posting charges, cashing checks, safe deposits, and refunds * Solicits guest feedback via guest comment cards and acknowledges guest preferences for future visits * Answers the telephone in a professional manner and assist guests with any questions * Handles all guest complaints with the utmost confidence, grace and concern for their satisfaction * Creates cost saving controls, ensures economical and safe use of supplies andequipment * Is able to communicate verbally and in writing in English * Is ateam playerandinteracts with all guests and fellow Associates in a positive and friendly manner
* High school diploma or equivalent required * Prior spa or hospitality experience preferred * Excellent communication skills * Technical proficiency (basic computer applications) * Attention to detail * Customer service experience * Strong organizational and time management discipline * Understanding of hospitality operating systems * Understanding of Spa * Solid judgment and ability to resolve conflicts effectively * Operate effectively in stressful situations * Ability to multi-task * Ability to adapt to changing guest needs
Primary Location: US-Vermont-Stowe
Organization: Spruce Peak
Pay Basis: Hourly
Job Level: Part-time
Job: Spa Fitness and Wellness
Req ID: STO000022
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.