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Hyatt Lead Host - Front Office in SUZHOU, China

Description:

*

行政

Administration

  • 协助前厅部副理确保部门按照既定的理念顺畅运作,并始终提供礼貌、专业、快捷、灵活的服务。

Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.

  • 在日常运营中与客房部及其他各部门保持紧密的联系。

Liaises with Housekeeping and other related departments on daily operations.

  • 礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报。

Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found.

  • 与客人建立并保持良好的宾客关系。

Establishes a rapport with guests, maintaining good customer relationship.

  • 确保严格遵守收银及信用卡程序。

Ensures that the cashiering and credit procedures are strictly adhered to.

  • 与客房部配合,确保严格执行既定的清洁计划。

Organizesand liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to.

  • 确保正确处理所有客人的留言、邮件、传真及包裹。

Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly.

  • 确保按照部门运营手册的要求为客人办理入住及离店手续。

To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements.

  • 确保以正确的方式处理客人的信息及文件,以确保客人信息的机密性。

Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.

  • 确保不将客人的房间号提供给未被授权的人员,最大限度地确保住店客人的安全。

To ensure that guest’s room number is not given tounauthorizedperson as to ensure maximum security for the in-house guests.

营运

Operational

  • 确保执行酒店品牌标准的基本要求,适时提供更多可供选择的品牌服务。

Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

  • 确保所有系统内所有需跟进事项正确迅速地分类及分发。

Ensures all Traces are handled and distributed promptly.

  • 确保所有顾客需求和要求得到及时关注并以正确的方式处理。

Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner.

  • 始终确保迅速、准确和高效的电话和留言服务。

Ensures speedy, accurate and efficient telephone and message service at all times.

  • 确保与所有部门的沟通和协调工作顺畅有效,特别是与前台、销售、客房、维修、电话、保卫等部门之间。

Ensures that communication and co-ordination of all Departments, with particular emphasis on the interactions between Concierge and Front Desk, Sales, housekeeping, Maintenance, Telephone, Security are smooth and efficient. .

  • 根据顾客意见调查结果,确保所有改进措施贯彻执行。

Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

  • 以协助和灵活的态度与其他管理层员工密切合作,关注酒店的整体成功和客人的满意度。

Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

  • 发扬“群策群力”的精神,确保前厅部员工与其他部门在工作中相互支持、灵活变通。

Ensures that the Front Office associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

  • 确保所有客人信息遵循清晰简洁的原则准确录入。

Ensures that all guest details are entered correctly in accordance with the principles of clean data.

  • 确保凯悦天地会员得到品牌所承诺的福利的服务

Ensure the World of Hyatt Member to get the related benefits and services as promised

  • 熟知酒店所有应急操作程序并能够在紧急事件发生时按照程序执行

Familiar with all emergency procedures and ensure can follow the procedures once emergency case happened

Primary Location: CN-32-Suzhou

Organization: Park Hyatt Suzhou

Job Level: Full-time

Job: Front Office

Req ID: SUZ000295

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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