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Hyatt Service Coach - Rooms in SUZHOU, China

Description:

*

行政

Administration

  • 协助确保房务部运作符合集团策略,在适宜的地方开展酒店活动。Assists to ensurethat the Rooms activities are aligned with the respective Corporate Strategy,and that the Hotel Actions have been implemented where appropriate.

  • 监督部门营运手册的准备和定期更新。Oversees thepreparation and update of individual Departmental Operations Manuals.

  • 定期与部门经理、部门培训员和进修及培训发展部进行会议,讨论培训的所有相关事宜。Organizes regular meetings with Managers, Departmental Trainers andLearning and Development in regards to all training matters.

  • 与进修及培训发展部密切合作,协调管理酒店房务部客人认知计划。Co-ordinates the administration of the Hyatt Recognition program for Roomswith the Learning and Development Department.

  • 进行定期审计,以确保房务部所有培训手册的实时更新。Conducts regular audits to ensure that all Rooms Training Manuals are upto date.

  • 每周向酒店经理和进修及培训发展部经理汇报员工培训和发展、建议及遇到的问题。Reports on a weekly basic to the Hotel Manager and Learning andDevelopment Manager regarding associate training and development, suggestionsand any problems encountered. 宾客服务 Customer Service

  • 确保所有员工遵循品牌承诺,始终提供优异的对客服务。Ensures that all associates deliver the brand promise and provideexceptional guest service at all times.

  • 确保员工适时为其他部门的内部客人提供优质的服务。Ensures that associates also provide excellent service to internalcustomers in other departments as appropriate.

  • 礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报,并及时回馈和跟进。Handles guest and associate enquiries in a courteous and efficientmanner, reporting complaints or problems if no immediate solution can be found,whilst feeding back a prompt follow up.

  • 与客人和同事保持基于良好工作关系的接触。Maintains positive guest and colleagueinteractions with good working relationships.

Primary Location: CN-32-Suzhou

Organization: Park Hyatt Suzhou

Job Level: Full-time

Job: Administrative

Req ID: SUZ000315

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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