Hyatt Concierge in SYDNEY, Australia
_About Hyatt_ At Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. Hyatt Regency Sydney is the largest upscale full service hotel in Australia with a total of 892 rooms. The hotel also features our Regency club lounge, Fitness Centre, 272 seat all-day dining restaurant, a rooftop bar with panoramic views of Darling Harbour and 3,700 square meters of new state-of-the-art meeting facilities.
_The Role_ An exciting opportunity awaits the right person! You’re passionate about connecting people to who and what matters to them most. You will be an ambassador for our amazing city and hotel who is passionate about creating unique Sydney experiences for our guests. Working closely with the Chief Concierge and Assistant Chief Concierge to ensure that the care you show for our guests extends to everyone whose lives you touch within the hotel. Whether a guest wants a special room set up or an unforgettable night out on the town, you will do your best to assist with each and every request.
_Day to Day_ • Handle all guest requests in a creative and innovative manner • Direct guests around Sydney and the facilities of the hotel • Recommend and book outstanding restaurant experiences • Handle sightseeing and airport transfer bookings • Respond to email enquiries from future guests
_What we are looking for?_ • MUST have a strong knowledge of and passion for Sydney (attractions, restaurants, landmarks, events etc.) • Previous supervisory experience in a 5 star hotel environment would be beneficial • Be creative, passionate and show a love of caring for people • Amazing customer service skills, as you will be constantly liaising with hotel guests and patrons • Be a team player and have the ability to communicate effectively within the entire hotel • A strong understanding of computer skills including MS Office • Unrestricted Driver’s License • Have unrestricted working rights for Australia
_Benefits_ With enriching work comes amazing rewards! Just some of our associate benefits include: • Complimentary accommodation at selected Hyatt properties worldwide (Terms and Conditions apply) • Learning & Development opportunities • Discounted accommodation rates for associates as well as friends and family • Discounted city car parking • Fully laundered uniforms
Primary Location: AU-NS-Sydney
Organization: Hyatt Regency Sydney
Job Level: Full-time
Job: Guest Service Operations
Req ID: SYD001619
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.