Hyatt Front Office Assistant Manager in SYDNEY, Australia
_About Hyatt_ At Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. Hyatt Regency Sydney is the largest upscale full service hotel in Australia with a total of 892 rooms. The hotel also features our Regency club lounge, Fitness Centre, 272 seat all-day dining restaurant, a rooftop bar with panoramic views of Darling Harbour and 3,700 square meters of new state-of-the-art meeting facilities.
_The Role_ You will join and lead an energetic and passionate team of ambassadors who are the face of Hyatt Regency Sydney. As a leader in our busy Front Office team, you will assist the Front Office Manager and Assistant Front Office Manager in the smooth running of the hotel. Responsibilities Include • To manage day to day running of the hotel in the absence of senior managers • To manage a team of Guest Service Officers and Team Leaders • To respond to and coordinate emergency situations • To handle guest complaints effectively and efficiently
*Our Expectations Include:* • Previous experience as a Duty Manager in a large international hotel • Strong problem solving skills and ability to think on your feet • Ability to work efficiently and professionally under pressure • Must have First Aid qualification • Availability to work a rotating roster including early mornings, late evenings, overnights, weekends and public holidays • You will be engaging with our Guests whilst standing all day long so you should be able to tolerate large amounts of standing
_Benefits for working with Hyatt Include:_ With enriching work comes amazing rewards! Just some of our associate benefits include: • Complimentary accommodation at selected Hyatt properties worldwide (Terms and Conditions apply) • Learning & Development opportunities • Discounted accommodation rates for associates as well as friends and family • Discounted city car parking • Fully laundered uniforms
Primary Location: AU-NS-Sydney
Organization: Hyatt Regency Sydney
Job Level: Full-time
Job: Front Office
Req ID: SYD001714
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.