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Hyatt Guest Service Officer - Communications in SYDNEY, Australia


Leading Global Hotel Brand

  • Competitive Salary & Benefits

  • Learning, Development & Career advancement opportunities

About Park Hyatt Sydney

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the role

  • The Communications department is the "nerve centre" of the hotel

  • You will be responsible for facilitating efficient communications for both guests and employees both within the hotel and for external communications

  • Confidently operate switchboard consoles, paging system, and associated computer equipment

  • Handle personal wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls

  • Acts proficiently in all aspects of emergency procedures.Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.

  • Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.

  • Take In Room Dining orders, Housekeeping requests and Butler requests via telephone

  • To log all requests and to ensure that the required follow up actions occurs within 15 minutes


  • Excellent telephone and communication skills

  • Good computer skills particularly in the use of MS Office.

  • Excellent organisational and multitasking skills

  • Able to work well under pressure

  • Fluent in English

  • 6 months experience in a hotel of comparable standards would be advantageous for the applicant

Primary Location: AU-NS-Sydney

Organization: Park Hyatt Sydney

Job Level: Part-time

Job: Front Office

Req ID: SYD001881

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.