Hyatt Guest Services Manager in SYDNEY, Australia
*About Park Hyatt *
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
Some of the responsibilities: * Ensures that the Guest Services activities in the Guest Services departments are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. * To identify market needs for the Guest Services department. * To plan the outlet weekly rosters and work schedules to ensure that the outlet is adequately staffed to handle the level of business. * To ensure that all Guest Services staff are well versed in hotel products, services and promotions. * To ensure effective day to day operation of the Guest Services team. * To have a full working knowledge and capability to manage, correct and demonstrate all duties and tasks in the assigned place of work to the set standards. * To have a thorough understanding and knowledge of all food & beverage items on the menu and the ability to recommend food & beverage combinations and up sell alternatives. * To conduct and/or contribute to regular departmental meetings and daily staff briefings. * Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. * Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
* Permanent residency or unlimited working rights in Australia * Current NSW RSA Certificate * Well developed Communication and Customer Relations Skills * Excellent problem solving skills * Excellent Complaint Handling skills * Extensive knowledge of Sydney * Well developed Computer Skills particularly MS Office, email and Hotel Property Management system (preferably OPERA) * Good trainer, able to facilitate at all levels * Essential knowledge of hotel operations A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.
Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at www.hyatt.com
If you are looking for a fulfilling career, please apply now.
Primary Location: AU-NS-Sydney
Organization: Park Hyatt Sydney
Job Level: Full-time
Job: Guest Services
Req ID: SYD001796
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.