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Hyatt Senior Butler – Guest Services in SYDNEY, Australia


A Leading Global Hotel Brand

  • Competitive Salary & Benefits

  • Learning, Development & Career advancement opportunities

About Park Hyatt Sydney

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the role

  • Ensures the delivery of the Park Hyatt promise and provides a professional and courteous service to hotel guests at all times.

  • To be knowledgeable of all Park Hyatt Sydney facilities, including the event spaces, spa, restaurant, bar and in-room dining menus in order to confidently recommend to guests.

  • To make contact with hotel guests during their stay and offer to organise a wide range of services and arrangements by professionally and efficiently handling their requests.

  • To be the main point of contact for VIP guests throughout their stay for all requests.

  • To prepare and manage daily VIP amenities and for special request guest rooms.

  • To offer a personalised and pre-emptive service, that is tailored to suit the individual preferences of each guest.

  • Required to be proficient in the working and knowledge and demonstrate the duties and tasks of the concierge and in-room dining roles and to be adaptable to for fill the specifications of these positions when required or delegated by management.


  • Well developed computer knowledge, particularly in the use of MS Office, Outlook

  • Strong time management

  • Extremely organised with a strong commitment to maintaining a controlled working environment

  • Current NSW RSA Certificate

  • At least 2 years experience in Food and Beverage in a luxury setting

  • Extensive knowledge of Sydney and surrounds (including restaurant, bars, services etc)

  • Preferable knowledge of Travel/Hotel Industry

  • Permanent residency or unlimited working rights in Australia

Primary Location: AU-NS-Sydney

Organization: Park Hyatt Sydney

Job Level: Part-time

Job: Room Service

Req ID: SYD001876

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.