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Job Information

Hyatt Front Office Manager in TAGHAZOUT, Morocco

Description:
1. Responsible for short and long term planning and the management of the hotel’s Front Office operations 2. Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans 3. Maintain guest room inventory 4. Coach and counsel employees to reflect Hyatt Service Standards and Procedures 5. Perform all tasks of a Front Office Staff as needed to facilitate service 6. Ensure all operations and cash handling are done per policies and procedures 7. Maintain excellent communication with the housekeeping and engineeringdepartment 8. Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas 9. Analyze, investigate, and resolve guest complaints 10. Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables 11. Insures proper staffing levels for customer service goals 12. Coach and counsel employees to reflect Hyatt service standards and procedures

Qualifications:
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds 13. 4 years or more of progressive hotel Rooms Management experience 14. With opening hotels, previous hotel pre-opening experience preferred 15. Service oriented style with professional presentations skills 16. At least 2 years progressive management experience within the Rooms Division of a hotel 17. Hotel/Hospitality degree an asset 18. Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line 19. Clear concise written and verbal communication skills in English 20. Must be proficient in Microsoft Word and Excel 21. Must have excellent organizational, interpersonal and administrative skills

Primary Location: MA-Agadir-Taghazout
Organization: Hyatt Regency Taghazout
Job Level: Full-time
Job: Hotel Operations
Req ID: TAG000170

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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