Hyatt Reservations Manager in TEMPE, Arizona
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Reservations Manager will managethe daily operations of group reservations, group room inventoryas part of the convention services process. Works with the Director of Revenue Management to accurately forecast future business. Communicates with the front desk staff and sales department concerning sales strategy and house status on a daily basis.
The Reservations Manager is responsible for implementing revenue management system and standards and practices to control rooms inventories and rates. This person participates in strategic hotel marketing plans by monitoring future rooms occupancy and revenues. The Reservations Manager will maintain optimum levels of production resulting in optimum occupancy. Additional responsibilities may include, but are not limited to, overseeing the group sales and reservations process, monitoring and assessing all lost business reports, monitor and implement strategies for Internet distribution channels. Establish initial contact with customer at file turnover
Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtaining and managing changes to rooming lists, and tracking and managing the inventory for individual call-in groups.
Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations.
Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
A true desire to satisfythe needs of others in a fast paced environment
Refined verbal andwritten communication skills
Must be proficient inWord, Excel and Encore/Spirit
Excellent multi-taskingand organizational skills
Must have previousexperience with forecasting and revenue management
Must have extensiveexperience with customer service
2 years HotelReservations experience preferred
Knowledge of Hyatt'sreservation systems and procedures preferred
Understanding of roomsmerchandising and yield management processes
Primary Location: US-AZ-Tempe
Organization: Tempe Mission Palms
Pay Basis: Yearly
Job Level: Full-time
Req ID: TEM000411
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.