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Hyatt Assistant Manager-Events Service 宴会副理 in TIANJIN, China

Description:

客户服务

Customer Service

§ 确保所有员工遵循品牌承诺并始终提供优异的对客服务。

Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

§ 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。

Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

§ 礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§ 与客人和同事保持基于良好工作关系的互动接触。

Maintains positive guest and colleague interactions with good working relationships.

§ 与客人建立并保持良好的客户关系。

Establishes a rapport with guests maintaining good customer relationships.

§ 经常亲自证实餐厅客人得到的是最好的服务。

Personally and frequently verifies that guests in the Outlet are receiving the best possible service.

§ 在餐厅区域花时间巡视(高峰时段)以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。

Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.

§ 遵守客户服务的会议宴会标准。

Follows Event Standards for customer service

§ 监督相关的会议宴会领班,检查各会议宴会的进度,努力满足并超出客人的预期。

Oversees relevant Event Service Leaders, checking on the progressof each Event as theystrivetomeet and exceed the guest’sexpectations.

Qualifications:

客户服务

Customer Service

§ 确保所有员工遵循品牌承诺并始终提供优异的对客服务。

Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

§ 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。

Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

§ 礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§ 与客人和同事保持基于良好工作关系的互动接触。

Maintains positive guest and colleague interactions with good working relationships.

§ 与客人建立并保持良好的客户关系。

Establishes a rapport with guests maintaining good customer relationships.

§ 经常亲自证实餐厅客人得到的是最好的服务。

Personally and frequently verifies that guests in the Outlet are receiving the best possible service.

§ 在餐厅区域花时间巡视(高峰时段)以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。

Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.

§ 遵守客户服务的会议宴会标准。

Follows Event Standards for customer service

§ 监督相关的会议宴会领班,检查各会议宴会的进度,努力满足并超出客人的预期。

Oversees relevant Event Service Leaders, checking on the progressof each Event as theystrivetomeet and exceed the guest’sexpectations.

Primary Location: CN-12-Tianjin
Organization: Hyatt Regency Tianjin East
Job Level: Full-time
Job: Banquets
Req ID: TIA000308

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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