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Hyatt Duty Manager in TOKYO, Japan

Description:

【業務内容】

●フロントデスク、フロントサービス(ベル・ドア)、コンシェルジュ業務を統括する時間帯責任者

●VIPのアレンジ及び対応

●宿泊部長、フロントオフィスマネージャーのサポート

●クレーム対応

【Job Description】

●Exercise responsible management and behavior at all times and positively representing the hotel management team and Rooms department.

●Ensures all VIP arrangements are followed according to established Policies and Procedures.

●Assists the Front Office Manager and Assistant Front Office Manager in efficiently managing the department providing a courteous, professional, efficient and flexible service at all times.

●Represents the Hotel for guest inquiries and/or complaints

Qualifications:

・ホテルでの実務経験年以上(フロント、ベル、コンシェルジュまたはハウスキーピング等)

・ビジネスレベルの英語力

・中級レベルのPCスキル(Word/Excel)

・管理職経験者優遇

・ゲストのご要望に応えるため、柔軟に思考、行動できる方

・ More than 5 years work experience in the hotel (front desk, bell, concierge or housekeeping etc.)

・ Business level English

・ Intermediate PC Skills (Word/Excel)

・ Managerial experience is preferred

・ Those who can think and act flexibly to meet guest expectations

Primary Location: JP-Kanto-Tokyo

Organization: Grand Hyatt Tokyo

Job Level: Full-time

Job: Property Management

Req ID: TOK001084

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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