Hyatt Information Systems- Depurty Dirctor in TOKYO, Japan
森ビルホスピタリティコーポレーションは、 お客様一人ひとりのニーズに真摯に寄り添い、 高品質なサービスの提供を徹底して追及していくと同時に、 ホスピタリティの根幹をなす「人」にフォーカスし、 社員一人ひとりの成長を通じ、 「世界で一番のホスピタリティ企業」を目指して、 常に進化してまいります。
/We aim to be one and only enterprise in the hospitality field/
Mori Hospitality Corporation is sincerely committed to understanding the needs of each and every one of its customers, and to the rigorous pursuit of high-quality services. At the same time, we focus on people, who are at the fundamental root of all hospitality services, and we are constantly evolving—through the growth and development of our employees—with the aim of being the world's best hospitality company.
Job Title: Deputy Director of Information Systems *―Information Systems (IT)副部長クラス募集中！*
_Job Summary_*： * The Deputy Director of IT is responsible for overseeing all technology systems associated with Grand Hyatt Tokyo, ANDAZ Tokyo, and Hills Club & Hills Spa. This role ensures that the implementation and maintenance of all IT systems coincides with the business strategies of Hyatt and Mori Hospitality. He or she will be responsible for procuring, installing, maintaining, repairing, administering and troubleshooting equipment and software necessary for the operation of all technology systems. He or she will lead IT shared service group and work with the corporate IT team as well as Area IT director. In addition, provides sincere service through actions that display self-confidence, grace and courtesy to guests and colleagues.
*概要： * 本ポジションは、グランドハイアット東京、アンダーズ東京、会員制レストランの六本木ヒルズクラブ/アークヒルズクラブ、会員制スパ・フィットネスのヒルズスパを含む、（株）森ビルホスピタリティコーポレーション内の全事業所のシステムテクノロジーを統括するポジションとなります。
全事業所のITを統括するシェアードサービス部門（Information Systems Group）の責任者として、コーポレートITチーム、各拠点のIT責任者双方との連携が必要となることに加え、お客様や従業員の要望に対して常に誠実で真摯に向き合う姿勢と、自信を持った行動が求められます。 * *_Main Duties and Responsibilities :_ 主な業務内容：
1.) Lead and Manage the IT shared service group to answer the needs of Grand Hyatt Tokyo, ANDAZ Tokyo and Hills Club & Hills Spa.
・Manages a team to prioritize work while maintaining a customer service focus. ・Oversees the recruitment and selection of all group employees. ・Provides appropriate training, coaching and mentoring for all group employees. ・Performs annual appraisal for all group employees. ・Develops and implements plans, procedures, and documentation. ・Manages vendors for hardware/software or service implement and delivery. ・Works with Hyatt IT team or certified third-party vendors for new corporate projects. ・Maintains complete and accurate software/hardware inventory. ・Prepares and implements the annual IT budget. ・Provides technical assistance and advice to hotel management. ・Provides technical assistance to internal or external IT audit employees.
2.) Hands on role in maintaining all IT infrastructure ・Network, WIFI, Servers, Interfaces, directories: Ensures acceptable performance in computing and network systems. ・Oversees all compliance efforts related to PCI, performs vulnerability assessments as required as well as all necessary remediation. ・Provides end user support for desktop and network related problems - Sets up computer software and hardware for new/existing staff - Sets up and maintains all user account and computer configurations. ・Monitors server performance, disk space, error logs, and backups of critical systems - Maintains system backups and verifies disaster recovery plan is current and effective. ・Ensure availability of all software 24/7 to answer business needs (interfaces, PMS response time) – trouble shoot as needed, and improve performance. ・Provides on-call service for emergency system support.
3.) Long term implementation / Compliance / Project as directed by corporate and local needs or arising from technology changes
・Evaluates property needs and technologies that can provide solutions. ・Provides leadership in setting the overall technical vision of Hyatt and Mori Hospitality. ・Works effectively with other Department Heads and Managers to ensure related systems are functioning properly. ・Ensures that the properties are in complete and current compliance with all applicable laws, statues and requirements related to systems, software and hardware, safety and users.
Required（必須条件）: ・College degree in IT or similar field. ・3-5 years prior IT management experience in large network environment. ・Expertise in AD, Hyper-V, WAN and LAN troubleshooting and administration. ・Excellent communication skills and attention to detail. ・Strong organizational and time management discipline. ・Solid judgment and ability to resolve conflicts effectively. ・Operate effectively in stressful situations. ・Has the ability to resolve complex problems and quickly find solutions. ・Is able to communicate clearly in Japanese and English verbally and in writing. ・Is a team player and interacts with all guests and fellow associates in a positive and friendly manner. ・Is initiative and motivating as group leader. * * Preferred（歓迎条件）: ・Hotel technology support experience. ・PMS and POS system support experience. ・IT degrees such as Security or MCSE.
Primary Location: JP-Kanto-Tokyo
Organization: Grand Hyatt Tokyo
Job Level: Full-time
Req ID: TOK001091
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.