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Job Information

Hyatt Food & Beverage Supervisor in TORONTO, Canada

Description:
Positional responsibilities includes supervising any area of the Food and Beverage function (Banquets, Outlets) within the hotel.

Tasks and Responsibilities:

•Approaches all encounters with guests and colleagues in a friendly, service-oriented manner

•Maintains constant communication with guests and on-site contact to ensure all `expectations are met or exceeded

•Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction

•Coordinates with other departments to arrange for the delivery of requested services

•Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service

•Ensures all functions are set and staff is prepared and organized before required time on EO

•Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive

•Ensures proper setting of buffet tables and other food service tables

•Arranges for and ensures proper sequence of service for each event

•Supervises clearing and post function cleanup and garbage removal

•Maintains clean and orderly back areas, pre-function areas and storage areas

•Assures that all china, glassware, silverware, linen, etc. are returned to their proper location after each event

•Supervises the handling, storage, and security of all catering service equipment and décor

•Assists with staff training programs

•Conducts regular staff meetings to build rapport and ensures colleagues are well informed

•Clearly projects the visions of the department and measures progress

•Attends weekly food and beverage meeting to continuously evaluate strategies and ideas for enhancement to benefit the guest experience

•Reviews scheduling and labor needs to meet the guest’s needs as well as maximize efficiency

•Works with the Executive Chef to ensure appropriate inventories are stocked including food and beverage and non-food and beverage items used for Food and Beverage events

•Work with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms

•Become familiar with the computer systems and technology currently in use in the various food and beverage areas, and administration as it relates to food and beverage, from both a hardware and software perspective

Supervisory Duties:

•Accurately prepares daily summary of events as required

•Attend meetings/trainings as required

•Accurately perform administrative tasks as required

Qualifications:

•Minimum three (3) years F&B Supervisory experience, with significant Banquets Operations exposure – preferably in a unionized, Hotel environment

•Familiar with inventory cost control and menu planning

•Responsible for assisting the Banquet Service Manager / Assistant Food & Beverage Services Manager with the daily operations of all scheduled Banquet events

•Inspect all rooms prior to the function to ensure they are set according to the BEO and special guests’ requests

•Responsible for maintaining inventory of all banquet supplies.

•Valid Managers Smart Server Certification

•Highly responsible & reliable Leader, with tactful service orientation and acumen

Primary Location: CA-ON-Toronto
Organization: Hyatt Regency Toronto
Pay Basis: Yearly
Job Level: Full-time
Job: Banquets
Req ID: TOR001233

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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