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Hyatt Hotel Manager in TORONTO, Canada

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the properties Leadership Committee, the Hotel Manager is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager and is responsible to lead all hotel divisions in the absence of the General Manager.

The Hotel Manager directly oversees hotel services including Front Office operations, Housekeeping, Guest Services, Security, Banquets, Restaurants, In-Room Dining, Lounges and spa with direct reports leading each service.

Duties include:

  • Responsible for short and long term planning and the leadershipof all operations in the front and back of the house

  • Develop and recommend the budget, marketingplans/objectives and manage within those approved plans.This will include two new F&B outletsand a luxury spa in the upscale Yorkville neighborhood.

  • Participate in total hotel leadership as a member ofthe Hotel Leadership Committee

  • Direct and oversee development of leaders andcolleagues

  • Direct the implementation of the payroll, reports, forecasts,inventory and budget for all operational areas

  • Resolve customer complaints as appropriate to maintaina high level of customer satisfaction and quality

  • Implement procedures to increase guest and colleaguesatisfaction

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications:

  • 10 years or more of progressive hotel operationsexperience with strong Food & Beverage experience and focusedrestaurant or lounge experience preferred at the Director level or above

  • Previous rooms and/or spa experience is an asset

  • Previous hotel pre-opening experience preferred

  • Strong analytical skills in financial and customer servicemetrics needed

  • Service focused style with professional presentationsskills

  • Proven leadership skills

  • Hotel/Hospitality degree an asset

  • Must possess the following strengths: high energy,entrepreneurial spirit, motivational leader, effective communicator,effective in providing exceptional customer service and ability to improvethe bottom line

  • Demonstrated ability to effectively interact withpeople of diverse socioeconomic, cultural, disability, and ethnicbackgrounds

  • Clear concise written and verbal communication skillsin English

  • Must be proficient in Microsoft Word and Excel

  • Must have excellent organizational, interpersonal andadministrative skills

  • Ability to maintain communications with Corporate Staffand Hotels owners

Primary Location: CA-ON-Toronto

Organization: Park Hyatt Toronto

Pay Basis: Yearly

Job Level: Full-time

Job: Hotel Operations

Req ID: TOR001264

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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