Hyatt Assistant Director of Spa in TUCSON, Arizona
Miraval is currently hiring for an Assistant Director of Spa whose primary responsibility is to assist the Director of Spa in setting the leadership standard in providing direction and supervision to spa staff in the Spa's daily operations including but not limited to Guest Service, Front Desk, the full Treatment Menu of Services and Programs, the Locker Rooms and Pools. The Assistant Director of Spa serves as a role model of personal and professional values across Miraval. They oversee the coordination of all guest needs, staff scheduling, product and supplies management and the attention to the details in the Spa Standards.
Duties and Responsibilities include: • Champions the policies, procedures and daily operating standards for each department in the spa as well as for the spa operation as a whole. • Coordinates and assists in the refinement of policies, procedures, service protocols and job descriptions for each department and position in the Spa.. • Manages the Human Resources aspects of performance appraisals and employee development including; training & department orientation, documentation, assessment, measurement and communication for exceptional results. • Stays abreast of emerging trends in the Industry and recommends how they can be integrated into the Miraval operations. • Maintains a cooperative and professional work relationship with all auxiliary resort departments. • Assists in developing and implementing budgets, monitors revenues and operating costs. • Assists with marketing and public relations to help create and present a marketable facility. • Directs the promotion and maintenance of effective guest relations, managing guest recovery efforts as necessary. • Manages SpaSoft system and recommends how to take better advantage of the various tools and reports it offers. • Perform other duties, tasks and projects as assigned by the Director.
- * Supervisory Responsibilities include: • With the Director, responsible for overall direction, coordination, evaluation and team building of Spa staff. • Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal laws. • Addresses complaints and resolves problems. • Responsible for cash handling procedures oversight. • Safety and security of guests, staff and all Miraval property
Successful candidates will possess the following: • Strong leadership and organizational skills necessary to manage various departments as well as total Spa operation. • 5 years as a managerial role, preferred • Possess business and financial skills to assist in developing and analyzing budgets, management and financial reports, cost analysis, etc. • Must display appropriate social skills, congeniality, confidentially and discretion necessary to make guests feel comfortable and welcome and serve as a role model for employees. • Demonstrated experience and ability to mentor, teach, supervise, motivate, monitor, encourage and support the advancement and continuity of staff. • Must possess strong appreciation and skills of attention to detail, completion of tasks in a time sensitive manner, ability to manage various tasks and projects and ability to prioritize. • Full time, flexible availability. • Previous Spa Management experience preferred, 3 years of direct spa supervision in a full service, large volume, resort setting required. • Hospitality Education and other resort experience a plus. • Possess fluent use of the English language. • Ability to effectively communicate with members of the Media and relate the Miraval Experience in an authentic and personal manner. • Ability to develop forecasts and analyze financial statements. • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. • Ability to write reports, business correspondence and procedure manuals. • Ability to effectively present information and respond to questions from groups of managers, clients, customers, staff and the general public.
Primary Location: US-AZ-Tucson
Organization: Miraval Arizona Resort and Spa
Pay Basis: Yearly
Job Level: Full-time
Req ID: TUC000636
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.