Hyatt Wellness Supervisor in Cambodia
Check opening procedure details for morning shift and closing procedure detail for evening shift by using checklist.
To check all maintenance in the Wellness locations, make work order if necessary and inform to Wellness Manager for further follow up.
Check reservation book and co-ordinate effective break times for rest, lunch and dinner.
To make sure the areas look clean and neat.
In charge as a Receptionist if necessary , such as:
a. Answer any call within three rings and make sure to hold the first call if another call come in white alone.
b. To answer all guest questions regarding Wellness offerings, appointment availability, length and cost of treatment.
c. To schedule appointment in such a way that staff is available to handle all bookings or work with other Wellness to have staff sent in for assistance.
d. To politely confirm name, treatment appointment time, and cancellation policy to all guests before ending phone conversations.
Interact with guest, including but not limited:
a. Dealing with guest complaints.
b. Conducting Wellness tours.
c. Assisting Wellness promotions.
d. Assisting journalist and photo shoots.
e. Assisting with travel agent site inspections.
To ensure the up selling of treatments and retail in the Wellness.
To assist Wellness Manager in handling production and retail weekly inventory order.
To assist in the report preparation, including:
a. Staff attendance: sick leave, holidays, vacations, paid holidays, maternity leave, etc.
b. Guest comments.
c. Petty cash report
d. Weekly report.
The successful candidate should meet the following criteria:
•2 - 3 years experience in the same position in 5* property •Strong leadership skills •Excellent written and verbal communication skills
Primary Location: Cambodia
Organization: Alila Villas Koh Russey
Job Level: Full-time
Req ID: CAM002409
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.