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Hyatt Assistant Front Office Manager in ZHUHAI, China

Description:
* Assists the Front Office Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times. 协助前厅部经理按照已定的理念有效的管理部门,总是提供礼貌,专业,高效和灵活的服务

  • Conducts daily pre-shift briefings to employees on room occupancy, arrival and departures, functions/ event and special attention that is needed. 组织每天所在班次的例会,宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件。

  • Liaises with Housekeeping and other related departments on daily operations. 在日常的工作运行中与客房部及其他各部门保持紧密的联系。

  • Handles guest enquiries in a courteous and efficient manner and report guest complaints or problems to Front Office Manager if no immediate solution can be found and assure follow up with guests. 礼貌并高效的处理客人的要求及投诉,需要时要向前厅部经理汇报,并且确保及时跟进。

  • Establishes a rapport with guests, maintaining good customer relationship. 与客人建立并保持良好的宾客关系。

  • Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance. 确保收银程序能按照严格的标准执行,确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。

  • Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance. 协调好各种修葺及维护工作以确保酒店财产的正常维护。

  • Organises and liaises with Housekeeping department to ensure that the established cleaning schedules are strictly adhered to. 组织和联系客房部,确保严格执行确定的清洁计划。

  • Ensures that Front Office plays a supportive role toRegencyClub’s operations as and when needed. 确保前厅部在必要时支援嘉宾轩的运营。

*

Primary Location: CN-44-Zhuhai
Organization: Hyatt Regency Hengqin
Job Level: Full-time
Job: Front Office
Req ID: ZHU000143

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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