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Hyatt Assistant Manager of Regency Club in ZHUHAI, China

Description:
* Ensures the Grand Club operates successfully and maximises profitability in accordance with the standard of the Hotel. 确保嘉宾轩的正常运行,并根据标准最大化酒店利益.

  • Ensures that all rooms and suites are pre-blocked accordingly to arrival time and Housekeeping is informed. 确保所有的房间和套房都根据客人到达时间和客房通知事先封起来.

  • Works closely with Housekeeping, Front Office and Engineering Departments to ensure that rooms are blocked appropriately for maintenance and requested repairs 同客房,前厅和工程部紧密合作,以确保所有封起来的房间都能够得到及时的维修.

  • Works closely with F&B to ensure the smooth running of the Grand Club Lounge operations according to the Hyatt Grand brand standards 同餐饮部紧密合作,并根据凯悦品牌标准确保嘉宾轩走廊的正常运行.

  • Ensures strict control of room keys for guests and other departments 确保控制客人和其他部门的房间钥匙.

  • Conducts frequent and thorough inspections together with the Housekeeping Manager. 同客房经理不断进行全面检查.

  • Ensures effective commercial management techniques are developed and concerning control are applied to achieve the maximisation of room sales. 确保高效的商业管理技能,并最大化房间的销售额.

  • Ensures Grand Club employees operate with suitable sales attitude, and that all employees are aware of the Hotel’s facilities, services and focal selling points to professional present to guest at every appropriate opportunity. 确保嘉宾轩员工都有很好的销售意识,并熟知酒店的设施,服务和卖点,并在合适的机会以专业的态度展现给任何一个潜在的客人.

  • Ensures all Grand Club employees are aware of all room sales revenue targets and that they are kept up-to-date informed of performance results. 确保嘉宾轩的所有员工清楚所有房间的价钱,并清楚每日的房间销售情况.

  • Adheres to company Credit policies to ensure all due revenue expected are received. 遵守酒店的诚信原则,并确保正确上交每日收入.

  • Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. 确保嘉宾轩的有效运行,并根据有关理念表现出始终如一的礼貌,专业,有效和灵活的服务态度.

  • Reports and follows up all repair and maintenance requirements to ensure a high Standard of repair, reporting to Director of Rooms any unattended requests. 上报并记录所有维修和保养工作,以确保高标准的维修效率,对任何无人上报的维修项目,上报给房务总监.

  • Ensures that Grand Club plays a supportive role to Front Office’s operations as and when needed 在前厅运行及需要时,确保嘉宾轩做好支持后盾.

Primary Location: CN-44-Zhuhai
Organization: Hyatt Regency Hengqin
Job Level: Full-time
Job: Front Office
Req ID: ZHU000144

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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