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Hyatt Director of Events in ZHUHAI, China

Job Descreption 岗位职责

  • To develop, implement, maximise, monitor and evaluate the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue generating departments. 开发制定,执行,并监督酒店的销售策略(目标,战略和行动),从而达到并超越预算的房间收入,餐饮收入以及其他产生利润部门收入的指标。
  • To ensure Sales activities are aligned with the Corporate Marketing Strategy, and Hotel Actions have been implemented where appropriate.
  • 确定酒店进行的销售活动与企业行销策略一致, 在适宜的地方开展酒店行销活动。 To represent the Sales function on the hotel's Executive Committee.
  • 在酒店执行委员中作为销售部门的代表。 To oversee the preparation and update of the Departmental Operations Manuals.
  • 负责准备和更新部门运作守则。
  • To conduct regular departmental communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.
  • 安排日常部门沟通会议,确保部门会议的有效性而必要性。
  • To review sales files and systems to ensure correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc.
  • 检查销售文件存档系统,确保正确的预定流程,包括团队以及会议的历史记录,合同合约,房间预留分析,信用和支付凭证文件等等。
  • To monitor all hotel employees deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department
  • 监督所有的酒店职员做到传递品牌的承诺,和时时刻刻提供客人卓越的服务。当必要时,提供正面和有建设性的反馈给与各部门主管。
  • To ensure Sales employees also provide excellent service to internal customers in other departments as appropriate.
  • 保证销售人员对其他的部门的内部客人也要提供适当的优质服务。
  • To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
  • 以礼貌和有效的态度处理所有客人和内部客户的投诉和质询,跟进并确定问题被满意地解决。 *

Primary Location: CN-44-Zhuhai
Organization: Hyatt Regency Hengqin
Job Level: Full-time
Job: Administrative
Req ID: ZHU000067

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