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Hyatt Director of Events in ZHUHAI, China

Description:
Job Descreption 岗位职责

  • To develop, implement, maximise, monitor and evaluate the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue generating departments. 开发制定,执行,并监督酒店的销售策略(目标,战略和行动),从而达到并超越预算的房间收入,餐饮收入以及其他产生利润部门收入的指标。
  • To ensure Sales activities are aligned with the Corporate Marketing Strategy, and Hotel Actions have been implemented where appropriate.
  • 确定酒店进行的销售活动与企业行销策略一致, 在适宜的地方开展酒店行销活动。 To represent the Sales function on the hotel's Executive Committee.
  • 在酒店执行委员中作为销售部门的代表。 To oversee the preparation and update of the Departmental Operations Manuals.
  • 负责准备和更新部门运作守则。
  • To conduct regular departmental communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.
  • 安排日常部门沟通会议,确保部门会议的有效性而必要性。
  • To review sales files and systems to ensure correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc.
  • 检查销售文件存档系统,确保正确的预定流程,包括团队以及会议的历史记录,合同合约,房间预留分析,信用和支付凭证文件等等。
  • To monitor all hotel employees deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department
  • 监督所有的酒店职员做到传递品牌的承诺,和时时刻刻提供客人卓越的服务。当必要时,提供正面和有建设性的反馈给与各部门主管。
  • To ensure Sales employees also provide excellent service to internal customers in other departments as appropriate.
  • 保证销售人员对其他的部门的内部客人也要提供适当的优质服务。
  • To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
  • 以礼貌和有效的态度处理所有客人和内部客户的投诉和质询,跟进并确定问题被满意地解决。 *

Primary Location: CN-44-Zhuhai
Organization: Hyatt Regency Hengqin
Job Level: Full-time
Job: Administrative
Req ID: ZHU000067

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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