Hyatt Jobs

Mobile Hyatt Logo

Job Information

Hyatt Laundry Team Leader in ZHUZHOU, China

Description:

行政

Administration

§ 当洗衣房经理不在时,负责召开每日班前会议告知员工入住率,来客数,走客数,宴会/活动以及需特别关注的事项。

In absence ofManger, conducts daily briefing to associates on room occupancy, event of the day and special attention that may be needed.

§ 更新每日洗涤记录。

Maintains daily production record book for each processed items.

§ 每日工作结束前将洗涤报告交与文员。

Submits production record book to laundry clerk at end of day for recording.

宾客服务

Customer Service

§ 协助确保所有洗衣房员工遵循品牌承诺并始终提供优异的对客服务。

Assists to ensure that all Laundry associates deliver the brand promise and provide exceptional guest service at all times.

§ 协助确保洗衣房员工适时的为其他部门员工提供同样优质的服务。

Assists to ensure that Laundry associates also provide excellent service to internal customers as appropriate.

§ 始终提供礼貌而专业的服务。

Provides a courteous and professional service at all times.

§ 礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§ 保持与顾客和同事之间良好的合作关系。

Maintains positive guest and colleague interactions with good working relationships.

财务

Financial

§ 通过多技能、多任务及灵活的日程安排最大限度地发挥员工的工作能力,以实现财政目标并达到顾客的期望。

Maximises associate productivity through the use of multi-skills, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

§ 协助洗衣房经理在确保实现服务承诺的前提下,尽可能地降低前厅部的运营成本,根据主要的绩效指标前瞻性的控制成本。

Assists theLaundry Manager to ensure that Laundry operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.

§ 确保新技术和设备的运用,提高生产力。

Embraces new technology and equipment to improve productivity.

§ 确保留存所有与酒店、公司、地方法规相关的财务记录;遵循财务记账,资金处理的规定;及时准确的汇报财务信息。

Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

营运

Operational

§ 确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务。

Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

§ 协助确保凯悦房务部经典20条的实行。

Assists in making sure that all Rooms Top 20 have been implemented.

§ 根据顾客意见调查结果,确保所有改进措施贯彻执行。

Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

§ 以协助和灵活的态度与其他员工密切合作,关注酒店的整体成功和客人的满意度。

Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§ 发扬“群策群力”的精神,确保前厅部员工与其他部门在工作中相互支持、灵活变通。

Ensures that the Laundry associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

§ 积极主动地监督、协调相关的布草工作,并参与其中。

Supervises and coordinates the activities of personnel responsible for and engaged in the processing of guests and house linen items.

§ 为所有运行设备、消耗品、盘点物品设立库存制度并严格执行。

Strictly adheres to the par stocks for all operating equipments, supplies and inventoried items.

§ 协助控制消耗品库存量并仔细操作设备。

Assists in controlling the requisitioning, storage and careful use of all operating equipment and supplies.

§ 将工作中的主要问题向经理汇报,包括数量差异、洗衣前发现送洗衣物上存在的缺陷、渍迹等。

Reports toManager on major problems, discrepancies in count, defects or stains in garments prior laundry/dry cleaning process.

§ 确保衣服分类干洗、水洗,分别包装。

Ensures garments are properly sorted for washing, dry cleaning and packing.

§ 检查客衣是否出现因洗涤造成的破损,渍迹,脱色或饰物丢失,并补救。

Examines all guest garments for tears, stains, discoloured and missing accessories due to processing and oversees remedial action taken.

§ 确保工作环境和设备的清洁,在日常运营中与客房部和其他相关部门保持联系。

Ensures proper handling and maintenance of work area and equipment. Liaises with Housekeeping and other related department on daily operation.

§ 协调维修保养事宜并填发维修保养单以确保洗衣房所有设备均得到适当的维护。

Coordinates all repairs and maintenance and issues repair and maintenance job orders to ensure the proper maintenance of laundry equipments.

§ 确保所有员工与客人建立和谐的关系。

Ensures all associates established a rapport with guests.

§ 确保根据具体情况和不同的洗涤标准安排布草洗涤的次序。

Ensures all linens are handled and processed according to their priority and standards.

§ 确保员工遵循酒店服务标准,正确操作洗衣房内设备。

Monitors associates to ensure correct methods and standards used in processing laundry items.

§ 与员工和其他领班沟通日常运作中出现的问题。

Communicates on a daily basis operational matters with associates and peers.

人事

Personnel

§ 协助监督所有洗衣房员工的出勤和仪容仪表,确保员工穿着合体的制服,并保持高标准的个人酒店和部门的仪表卫生标准。

Assists to oversee the punctuality and appearance of all Laundry associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

§ 通过恰当的培训、指导和/或辅导,提高前厅员工的服务技巧和工作效率。

Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

§ 鼓励员工创新、变革,以及积极面对挑战,并对他们的贡献表示认可。

Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

§ 支持并执行“以人为本”的理念,体现并发扬凯悦的价值观和文化特色。

Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

§ 确保员工理解酒店的规章制度并遵照执行。

Ensures that all associates have a complete understanding of and adhere to associate rules and regulations.

§ 确保员工遵守酒店、公司和地方的法律法规及与消防、安全相关的规定。

Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

§ 根据员工意见调查的结果,确保相关改进措施的执行。

To feedback the results of the Associate Opinion Survey and ensure that the relevant changes are implemented.

其他

Other Duties

§ 保持高标准的个人形象和仪容仪表。

Ensures high standards of personal presentation and grooming.

§ 始终对管理和个人行为负责,并且积极展现酒店管理层和凯悦集团的形象。

Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt.

§ 随着行业、公司和酒店的变化,对洗衣房的职能做出相应调整。

Responds to changes in the Rooms function as dictated by the industry, company and hotel.

§ 熟知酒店的员工手册内容,严格执行酒店的规章制度,尤其是有关消防,卫生,健康,与安全的政策和程序。

Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

§ 参加必要的培训和例会。

Attends training sessions and meetings as and when required.

§ 完成其他合理分配的职责和任务。

Carries out any other reasonable duties and responsibilities as assigned.

Primary Location: CN-43-Zhuzhou

Organization: Hyatt Regency Zhuzhou

Job Level: Full-time

Job: Housekeeping/Laundry

Req ID: ZHU000243

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

DirectEmployers