Hyatt Outlet Server in ZHUZHOU, China
Provides fluent and efficient service in accordance with Hyatt standard.
Give recommendation on service and responds guest Food and Beverage request as well as provides suggestion.
Assigns seats to guest according to subsequence and procedures, takes order of food and beverage.
Has a thorough knowledge to all sides of MICROS System.
Ensure all food and beverage, machines and equipment to be normal running according to Departmental Operation Manual.
Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.
Takes food order and delivers foods to avoid unnecessary delay.
Has thorough knowledge of menus and wine list.
Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc.
Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action.
Maintain equality to both all equipment and customer requests.
Ensures table setting to accord to standard and operational requirement.
Ensures that all tables are clean and tides up after dining over.
Makes reservation accurately to customers and confirms dining pax.
_客房服务___ _Room Service_
Repeats order items before phone hung up.
Ensures to take correct orders for customers accordingly.
Ensures the prompt delivery all foods to guest rooms on time.
Adheres hotel Policies and Procedures strictly, particularly in entering guest rooms.
Ensures not to enter the guest room with “Do Not Disturb”.
Ensures to collect all tableware at room or in the corridor when getting inform.
Ensures that all billings are correct and collects the payment on room service.
_宴会___ _Event Service_
Furnishes banquet venue according to customer requests.
Ensures that video equipment are check before all functions beginning.
Ensures to display the event banner on the right place.
Satisfies any final guest request, reports any difficulties to Assistant Manager to gain his/her suggestion or solution.
Ensures that table linen and equipment are clean before stored.
Cooperates with Public Cleaning closely and ensures that all event venues are clean.
Cooperates with Engineering closely and ensures that all event equipment are good used.
Attends and contributes to all meetings as required.
Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
Consistently provides courtesy and professional service.
Maintains the updated understanding to hotel product knowledge, upsell activities, policy change and the efficient communication internally.
Attends the arrangement trainings of hotel and department accordingly to develop skills and knowledge.
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
Is knowledgeable adhere to rules & regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene and health & safety.
Ensures high standards of personal presentation & grooming.
Maintains positive guest and colleague interactions with good working relationships.
Responds to request to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.
Primary Location: CN-43-Zhuzhou
Organization: Hyatt Regency Zhuzhou
Job Level: Full-time
Job: Food and Beverage
Req ID: ZHU000251
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.