Hyatt Outlet Team Leader in ZHUZHOU, China
Take order and serve the guest according to the sequence.
Maintain guest supplies and control the cost.
Ensure beverage stock in the bar is correct.
Ensure buffet set up and service according to the standard.
Ensure smoothly service according to the task arranged.
Handle enquiries and require in food and beverage.
Assists in conducting monthly inventory checks on all operating equipment and supplies.
Provide guidance before serving.
Knowledgeable in food and beverage, Able to up-sell and recommend food and beverage.
Able to train the new coming staffs and trainees.
Maintain communication with stewarding, housekeeping and engineering, Ensure restaurant clean and well maintained.
Provide food and beverage according to the menu.
Exchange the position flexible.
Provide efficient and high quality service all the time.
Set up and tune over the table in the meal period.
Change the linen according to the schedule.
Set up tables according to the Department Operation Manual.
Collect the needs in food and beverage.
Fold napkin when not busy.
Strict in restaurant opening hours.
Maintain bar area tidy and clean.
Strict in control guest supplies, Release breakage and waste.
Handle guest require in a professional and efficiency manner.
Fully understand and strict in Department Operations Manual.
All the work process according to the work plan and training task list.
Fully understand F&B Top 20.
Fully understand and support Hyatt F&B vision and mission.
Repeat order before hang up the phone.
Ensure order are correct.
Ensure all the food and beverage delivering on time.
Strict in hotel policy and procedure, especially enter the guest room.
Ensure never enter “DND” room.
Take away all the cutleries and chinaware form the guest room and corridor when informed.
Ensure the check correct.
Set up function according to the guest request.
Ensure all the AV equipment had been tested before function.
Ensure banner hanged up at correct position.
Ensure equipment are cleaned before stored into store room.
Work closelywith housekeeping to ensure function tidy and clean.
Work closelywith engineering, ensure meeting equipment working smooth.
Always follow “Great Events = Hyatt” standards
Ensure bill always according to the guest order.
Total amount always shows on the bill.
Provide cash check and invoice.
Ensure all the income was record.
Check the total amount, never keep cash on hand.
Ensure income item all correct.
Check the special check.
Ensure fill in the daily record when on duty.
When the guest cancel order, we can pay back by cash or credit card.
Ensure cash are real.
Ensure guest credit card in period of validity.
Strict in the policy and procedure of cashier and cash.
Maintains the Daily Log Book.
Report the guest/associate accident report.
Handle lost and found items according to the policy and procedure.
Payroll & Productivity Management
Exercises efficient Payroll Management/ Resource allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking.
Directs subordinates to ensure productivity meets the Hyatt Hotels CorporationFood and Beverage Operations Manual requirements.
Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
Ensures new technology & equipment are embraced as to improve productivity.
Reviews and constantly seeks Productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.
Delegates appropriately duties and responsibilities to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
Through hands on management, supervises closely all Food and Beverage Service associates in the performance of their duties in accordance with policies & procedures and applicable laws.
Instils and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and Outlet Manager to develop a team of multi-skill associates.
Develops and assists with training activities focused on improving skills and knowledge.
Ensures associates have a complete understanding of rules and regulations, and that behaviour complies.
Monitors associate morale and provides mechanism for performance feedback and development.
Assists in conducting the annual Performance Appraisals providing honest and appropriate feedback.
Effectively communicates guiding principles and core values to all levels of associates.
Attends and contributes to all meetings as required.
Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
Ensures provide courteous and professional service at all times.
Maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
Attend the training on time to improve skill and knowledge.
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
Ensures high standards of personal presentation & grooming.
Maintains positive guest and colleague interactions with good working relationships.
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.
Primary Location: CN-43-Zhuzhou
Organization: Hyatt Regency Zhuzhou
Job Level: Full-time
Req ID: ZHU000232
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.