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Hyatt Public Area Team Leader in ZHUZHOU, China

Description:
行政 Administration § 协助客房部经理确保部门顺畅有效的运转,并且确保部门的运转严格遵照部门政策和程序进行。 Assists theHousekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to. § 记录当班日志,并跟进来自其他主管的未尽事宜报告。 Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily. § 将维修需求通知工程部。 Raises job order to Engineering department for repair and maintenance work.

宾客服务** Customer Service § 确保所有服务员遵循品牌承诺并始终提供优异的对客服务。 Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times. § 确保客房部员工适时的为其他部门员工提供同样优质的服务。 Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate. § 礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. § 保持与顾客和同事之间良好的合作关系。 Maintains positive guest and colleague interactions with good working relationships.

营运* *Operational § 与客房部经理一起准备每周工作安排表,确保其反映行业需求和主要的绩效指示。 Works with theHousekeepingManager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators. § 为公共区域服务员分配任务和职责。 Assigns duties and responsibilities to Housekeeping Attendants. § 检查员工的工作完成情况。 Conducts checks on works done by Housekeeping Attendants. § 报告客人的投诉。 Reports adverse guest comments. § 报告丢失及损坏的物品状况。 Reports lost and damaged items. § 汇报并跟进维修和保养工作。 Reports and follow-up on repair and maintenance work. § 检查公共区域,餐饮部门外围区域,办公室,洗手间和停车场的卫生情况。 Conducts checks on Public Areas, F&B outlets, offices, toilets and car park. § 检查外包工作的进行情况。 Conducts checks on works carried out by Contractors. § 与承包商负责人协调并检查其工作。 Coordinates and inspects with Contractor’s Supervisor on work carried out by Contractors. § 确保多功能厅及洗手间在会议前的干净及整洁。 Ensures function rooms and toilets are clean before commencement of function. § 计划并排定周期性的工作,例如,洗地毯,和彻底清洁工作。 Plans and schedules periodic works such as, carpet shampooing, and high dusting. § 确保周期性清洁工作如期进行。 Ensures scheduled periodic works are carried out. § 根据酒店花束摆放需求联系花匠。 Liaises closely with Florists regarding floral arrangement in the hotel. § 在贵宾到达前完成清扫工作。 Performs pre-setup for V.I.P. arrivals. § 确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务。 Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. § 协助确保凯悦房务部经典20条的实行。 Assists in making sure that all Rooms Top 20 have been implemented. § 发扬“群策群力”的精神,确保员工与其他部门在工作中相互支持、灵活变通 Ensures Housekeeping Attendants work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. § 根据顾客意见调查结果,确保所有改进措施贯彻执行。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

人事** Personnel § 监督公共区域服务员的出勤和仪容仪表,确保员工穿着合体的制服,并保持高标准的个人酒店和部门的仪表卫生标准。 Ensures the punctuality and appearance of all Housekeeping Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. § 协助进行公共区域服务员的年度表现评估工作,帮助员工实现自己的职业发展目标。 Provides feedback to Assistant Manager/Housekeeping Manager for Performance Development Discussions with Housekeeping Attendants, to support them in their professional development goals. § 通过持续的反馈和月度例会协助部门培训员不断进步。 Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings. § 通过恰当的培训、指导和/或辅导,提高前厅员工的服务技巧和工作效率。 Develops the skills and effectiveness of all Housekeeping Attendants through the appropriate training. § 鼓励员工创新、变革,以及积极面对挑战,并对他们的贡献表示认可。 Encourages Housekeeping Attendants to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. § 支持并执行“以人为本”的理念,体现并发扬凯悦的价值观和文化特色。 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. § 确保员工理解酒店的规章制度并遵照执行。 Ensures Housekeeping Attendants have a complete understanding of and adhere to associate rules and regulations. § 确保员工遵守酒店、公司和地方的法律法规及与消防、安全相关的规定。 Ensures Attendants follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. § 确保员工根据运营手册规定进行工作。 Ensures the standards as stated in the Operations Manuel are maintained by Housekeeping Attendants.

其他** Other Duties § 熟知酒店的员工手册内容,严格执行酒店的规章制度,尤其是有关消防,卫生,健康,与安全的政策和程序。 Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety. § 保持高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation and grooming. § 始终对个人行为负责,并且积极展现酒店管理层和凯悦集团的形象。 Exercises responsible behaviour at all times and positively representing the hotel management team and Hyatt. § 随着行业、公司和酒店的变化,对客房部职能作出相应调整。 Responds to changes in the Housekeeping function as dictated by the industry, company and hotel. § 参加必要的培训和例会。 Attends training sessions and meetings as and when required. § 完成其他合理分配的职责和任务。 Carries out any other reasonable duties and responsibilities as assigned.

Primary Location: CN-43-Zhuzhou
Organization: Hyatt Regency Zhuzhou
Job Level: Full-time
Job: Housekeeping/Laundry
Req ID: ZHU000244

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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