Hyatt Public Area Team Leader in ZHUZHOU, China
行政 Administration § 协助客房部经理确保部门顺畅有效的运转，并且确保部门的运转严格遵照部门政策和程序进行。 Assists theHousekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to. § 记录当班日志，并跟进来自其他主管的未尽事宜报告。 Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily. § 将维修需求通知工程部。 Raises job order to Engineering department for repair and maintenance work.
宾客服务** Customer Service § 确保所有服务员遵循品牌承诺并始终提供优异的对客服务。 Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times. § 确保客房部员工适时的为其他部门员工提供同样优质的服务。 Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate. § 礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. § 保持与顾客和同事之间良好的合作关系。 Maintains positive guest and colleague interactions with good working relationships.
营运* *Operational § 与客房部经理一起准备每周工作安排表，确保其反映行业需求和主要的绩效指示。 Works with theHousekeepingManager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators. § 为公共区域服务员分配任务和职责。 Assigns duties and responsibilities to Housekeeping Attendants. § 检查员工的工作完成情况。 Conducts checks on works done by Housekeeping Attendants. § 报告客人的投诉。 Reports adverse guest comments. § 报告丢失及损坏的物品状况。 Reports lost and damaged items. § 汇报并跟进维修和保养工作。 Reports and follow-up on repair and maintenance work. § 检查公共区域，餐饮部门外围区域，办公室，洗手间和停车场的卫生情况。 Conducts checks on Public Areas, F&B outlets, offices, toilets and car park. § 检查外包工作的进行情况。 Conducts checks on works carried out by Contractors. § 与承包商负责人协调并检查其工作。 Coordinates and inspects with Contractor’s Supervisor on work carried out by Contractors. § 确保多功能厅及洗手间在会议前的干净及整洁。 Ensures function rooms and toilets are clean before commencement of function. § 计划并排定周期性的工作，例如，洗地毯，和彻底清洁工作。 Plans and schedules periodic works such as, carpet shampooing, and high dusting. § 确保周期性清洁工作如期进行。 Ensures scheduled periodic works are carried out. § 根据酒店花束摆放需求联系花匠。 Liaises closely with Florists regarding floral arrangement in the hotel. § 在贵宾到达前完成清扫工作。 Performs pre-setup for V.I.P. arrivals. § 确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。 Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. § 协助确保凯悦房务部经典20条的实行。 Assists in making sure that all Rooms Top 20 have been implemented. § 发扬“群策群力”的精神，确保员工与其他部门在工作中相互支持、灵活变通 Ensures Housekeeping Attendants work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. § 根据顾客意见调查结果，确保所有改进措施贯彻执行。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
人事** Personnel § 监督公共区域服务员的出勤和仪容仪表，确保员工穿着合体的制服，并保持高标准的个人酒店和部门的仪表卫生标准。 Ensures the punctuality and appearance of all Housekeeping Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. § 协助进行公共区域服务员的年度表现评估工作，帮助员工实现自己的职业发展目标。 Provides feedback to Assistant Manager/Housekeeping Manager for Performance Development Discussions with Housekeeping Attendants, to support them in their professional development goals. § 通过持续的反馈和月度例会协助部门培训员不断进步。 Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings. § 通过恰当的培训、指导和/或辅导，提高前厅员工的服务技巧和工作效率。 Develops the skills and effectiveness of all Housekeeping Attendants through the appropriate training. § 鼓励员工创新、变革，以及积极面对挑战，并对他们的贡献表示认可。 Encourages Housekeeping Attendants to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. § 支持并执行“以人为本”的理念，体现并发扬凯悦的价值观和文化特色。 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. § 确保员工理解酒店的规章制度并遵照执行。 Ensures Housekeeping Attendants have a complete understanding of and adhere to associate rules and regulations. § 确保员工遵守酒店、公司和地方的法律法规及与消防、安全相关的规定。 Ensures Attendants follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. § 确保员工根据运营手册规定进行工作。 Ensures the standards as stated in the Operations Manuel are maintained by Housekeeping Attendants.
其他** Other Duties § 熟知酒店的员工手册内容，严格执行酒店的规章制度，尤其是有关消防，卫生，健康，与安全的政策和程序。 Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety. § 保持高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation and grooming. § 始终对个人行为负责，并且积极展现酒店管理层和凯悦集团的形象。 Exercises responsible behaviour at all times and positively representing the hotel management team and Hyatt. § 随着行业、公司和酒店的变化，对客房部职能作出相应调整。 Responds to changes in the Housekeeping function as dictated by the industry, company and hotel. § 参加必要的培训和例会。 Attends training sessions and meetings as and when required. § 完成其他合理分配的职责和任务。 Carries out any other reasonable duties and responsibilities as assigned.
Primary Location: CN-43-Zhuzhou
Organization: Hyatt Regency Zhuzhou
Job Level: Full-time
Req ID: ZHU000244
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