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Hyatt Regency Club Team Leader in ZHUZHOU, China

Description:
_营运管理_ _Operational_


§ 确保嘉宾轩顺畅、高效地运作。

Ensures the smooth and efficient operations of the Regency Club.

§ 检查所有嘉宾轩抵、离客人的名单并在客人入住时欢迎他们。

Checks all Regency Clubarrivals and departures list and meets with guest upon check-in.

§ 安排嘉宾轩每周的排班表。

Produces a weekly roster for the Regency Club.

§ 出席部门间的沟通会议,以确保顺畅运作并维持高水平服务。

Attends communicative and interdepartmental meeting to enable smooth operations and tomaintain high standard of service.

§ 确保遵守所有物品存量标准。

Ensures all established par stocks are adhered to.

§ 协助嘉宾轩副理确保嘉宾轩按照既定的理念顺畅运转,并始终提供礼貌、专业、快捷、灵活的服务。

Assists the Regency ClubAssistant Manager in efficiently running the Regency Clubaccording to theestablished concept statement providing courteous, professional, efficient and flexible service at all times.

§ 在日常运作中与客房部及其他部门紧密合作。

Works closely with Housekeeping and other related departments on daily operations.

§ 礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题,汇报嘉宾轩副理。

Handles guest issues in a courteous and efficient manner and reports guest complaints or problems toRegency ClubAssistant Manager if no immediate solution can be found.

§ 确保严格遵守收银及信用卡程序。

Ensures that the cashiering and credit procedures are strictly adhered to.

§ 确保在早餐及鸡尾酒时段,食品、饮料的充足供应。

Ensures the replenishment of Food and Beverage during breakfast and cocktail hours is being carried out accordingly.

§ 与客房部配合,确保严格执行已定的清洁计划。

Organises and liaises with Housekeeping department to ensure that the established cleaning schedules are strictly adhered to.

§ 保管嘉宾轩的日志。

Maintains the Regency ClubDaily Log Book.

§ 提交所有客人/员工的事故报告。

Submits all guest / associate incident reports.

§ 确保根据部门运营手册的要求为客人办理入住及离店手续。

Ensures all guests check-in and check-out are being handled according to the Departmental Operations Manual requirements.

§ 确保以正确的方式处理所有客人的信息和文件,并保守客人信息的机密性。

Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.

§ 确保不将客人的房间号提供给未被授权的人,以最大限度地保证住店客人的安全。

To ensure that guest’s room number is not given to unauthorised person as to ensure maximum security for the in-house guests.

§ 监控、评估嘉宾轩的运作及程序,并提出改进建议。

Monitors and evaluates the operations and procedures in the Regency Cluband suggests improvements.

_薪资及生产力管理___ _Payroll & Productivity Management_

§ 通过在整个部门内建立灵活的员工编制,实施高效的薪资管理/资源分配。这将依据一个灵活的员工基数(全职员工及临时工)、多技能及多任务的原则。

Exercises efficient Payroll Management / Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking.

§ 指导下属确保生产力水平满足凯悦设计标准及凯悦酒店集团房务部营运手册的要求。

Directs subordinates to ensure productivity meets Hyatt Hotels Corporation Rooms Operations Manual requirement.

§ 关注改进生产力水平及在可接受的指导下谨慎管理用品/薪资,确保所有设备的优化部署和高效能。

Focuses attention on improving productivity levels and the need to prudently manage utility / payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment

§ 确保员工掌握新技术和新设备,“灵活处理工作”的同时提高生产力。

Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system.

_人员管理___ _People Management_

§ 通过参与管理,根据酒店制度和程序以及相关适用法律,对所有嘉宾轩员工进行紧密督导。

Through hands-on management, supervises closely all Regency Club associates in the performance of their duties in accordance with Policies & Procedures and applicable laws.

§ 给具备能力和资源的员工委派适当的工作和责任,在培养和发展员工的同时确保营运标准和安全。

Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained

§ 拥护和支持酒店的培训精神和以人为本的管理哲学,并和嘉宾轩副理、进修及培训发展部经理、部门培训员密切合作培养和发展部门员工。

Embraces and supports the Training initiative and philosophies of the company and works closely with the Regency ClubAssistant Manager, Learning and Development Manager and Departmental Trainers in developing Regency Clubassociates as well as for self-development.

§ 发展并协助针对提高技能和知识的培训活动。

Develops and assists with training activities focused on improving skills and knowledge.

§ 确保员工完全理解酒店的规章制度并遵照执行。

Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies.

§ 监督员工士气并提供工作表现及发展的反馈。

Monitors associate morale and provides mechanisms for performance feedback and development.

§ 进行员工年度表现发展评估,提供真实和准确的回馈。

Conducts annual Performance Development, providing honest and appropriate feedback

§ 将指导原则及核心价值有效地传达给所有层级的员工。

Effectively communicates guiding principles and core values to all levels of associates.

_总则___ _General_

§ 确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。

Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.

§ 确保部门的服务一贯按照部门营运手册的标准,高效、一致和礼貌的完成。

Ensures services provided by the RegencyClubassociates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual.

§ 按要求出席所有会议并作出贡献。

Attends and contributes to all Meetings as required.

§ 了解关于员工及行业关系的法律、法规,理解并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。

Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety

§ 积极参与员工福利、安全、发展及健康的活动,并给予建议、咨询和真实、恰当的反馈。

Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback

§ 确保高标准的个人形象和仪容仪表。

Ensures high standards of personal presentation & grooming at all time.

§ 与客人和同事保持基于良好工作关系的接触。

Maintains positive guest and colleague interactions with good working relationships.

§ 始终展现负责的管理和行为,并以积极的形象代表酒店管理团队和凯悦酒店集团。

Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.

§ 根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。

Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

Primary Location: CN-43-Zhuzhou
Organization: Hyatt Regency Zhuzhou
Job Level: Full-time
Job: Guest Service Operations
Req ID: ZHU000249

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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